Security Professional with Patrol & De-Escalation Expertise

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

Nancy Ochoa ramirez

480-***-**** *************@******.*** Phoenix, AZ 85014 Observant security professional effective at providing detail-oriented safety and monitoring services for diverse facilities. Trained in defensive tactics and conflict de-escalation. Works independently and collaboratively to resolve security threats or concerns.

• Staff Management • Arrest procedures • Identification verification

• Access Control • Emergency Response • Mulittask

• Computer Skills • Customer service • CCTV Monitoring

• Investigation documentation • Premises patrol • Visitor tracking

• Document Management • CCTV Surveillance • Computer literacy Security Officer

Brownstone, 2022 - Current

• Warned persons of rule infractions or violations and apprehended or evicted violators from premises.

• Monitored CCTV feeds of building and grounds.

• Responded to alarms and investigated disturbances.

• Hourly patrols

• Giving building access to employees and other personal Customer Service Representative

DES, 2021 - 2022

• Collaborated with colleagues and co-workers to deliver quality customer experience.

• Anticipated needs and resolved problems to keep customers happy.

• Handled customer inquiries, payments and service requests.

• Handle customer application for nutrition assistance and cash assisuatnce Customer Service Representative

Ciox, 2019 - 2020

• Managed customer calls efficiently in fast-paced call center environment.

• Delivered fast and friendly service to handle questions and service complaints.

• Met personal, team and company goals in customer service environment. Security Officer

EDUCATION

LANGUAGE

Securitas, 2018 - 2019

• Secured building against unauthorized access and conducted regular patrols.

• Communicated regarding incoming admissions, visits and deliveries to appropriate staff.

• Used verbal and physical deescalation strategies to restore order and reduce tension. Diploma

Primavera online High School, Chandler, AZ, Jul 2019 Fluent

Spanish

Fluent

English

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