Administrative Support Professional with VA Experience

Natasha Hargrove-Smith

**** ********* **, **********, ** 35404 205-***-**** ************@*****.***

Professional Summary

Dedicated and detail-oriented Administrative Support Professional with a strong background in office operations, scheduling, and customer service. Skilled in managing calendars, maintaining accurate records, and supporting daily workflows in fast-paced environments. Known for providing responsive and reliable support to both staff and clients. Experienced in handling confidential information, multitasking across administrative duties, and ensuring smooth day-to-day operations. Looking to contribute to a collaborative team environment by providing dependable and efficient administrative support.

Skills

VA Healthcare Systems

Medical Records Management

Appointment Scheduling

HIPAA Compliance

Excellent verbal and written communication

Electronic Health Records (EHR)

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)

Time management and prioritization

Multitasking and handling diverse tasks simultaneously

Work History

Veterans Service Representative

Veterans Benefits Administration 05/2024 to11/ 2024

Explained benefit programs and entitlement criteria to veterans, dependents, and survivors with clarity and compassion.

Gathered evidence to support claims for disability compensation, pension, education, insurance, and other VA-administered benefits.

Analyzed claims materials, identified issues, and adjudicated claims in accordance with federal regulations, VA policies, and program requirements.

Prepared and issued award and notification letters detailing decisions, reasons, and bases for determination.

Maintained accurate records and input data into VA systems to ensure timely processing and compliance with quality standards.

Advance Medical Support Assistant 11/2021 to 05/2024

Tuscaloosa VA Medical Center

Proficient in various administrative tasks, including appointment scheduling, data entry, and coordination- essential skills for a VA Medical Administration Specialist.

Demonstrated effective communication and support for patients, skills directly relevant to sustaining positive interactions in medical administration.

Expertise in maintaining accurate and confidential patient records, displaying strong documentation skills.

Foster collaboration within a multidisciplinary team, contributing to the enhancement of overall patient care and administrative efficiency.

Ensures compliance with healthcare regulations and policies, demonstrating a commitment to following protocols in a VA setting.

Proficient in several computer systems including Microsoft, Excel, Outlook, PowerPoint, Vista, GUI, ICB, and VSE

Radiology Technician, 05/2018 to 08/2024

Greene County Health System – Eutaw, AL

Demonstrate compassionate patient care and effective communication during radiology procedures, transferable to maintaining positive interactions in a medical administration role.

Execute precise imaging techniques, showcasing meticulous attention to detail- essential for accurate record-keeping.

Proficient in operating and maintaining complex imaging equipment, highlighting technological skills significant to healthcare administration systems.

Record and maintain detailed imaging reports, demonstrating strong documentation skills relevant to medical record management.

Education

Medical Billing & Coding Program (In Progress) Expected Graduation: April 2026 — Currently completing coursework in medical terminology, insurance billing, coding procedures, and healthcare documentation.

Bachelor of Arts: Business, 06/2021

American Public University System - Charles Town, WV

Member of African American Learning Inclusion and Guidance Network and Society for Collegiate Leadership and Achievement.

Graduated with a 3.0 GPA

Certification in Radiation: Medical Radiologic Technology, 06/2014

Anthem Career College - Nashville, TN

Graduated with a 3.9 GPA

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