Operations & Events Specialist for Virtual Teams

TIFFANY YAO

PROFILE

Detail-oriented and adaptable restaurant professional transitioning from the Hospitality Industry to remote work, specializing in project coordination, virtual event logistics, and client communication. Proven ability to manage complex operations, lead cross-functional teams, and maintain client satisfaction. Skilled at digital inventory management, scheduling, and remote teamwork. Eager to bring organizational expertise to a virtual team. EXPERIENCE

Front of House & Catering Supervisor, Caffè Macs, Apple Inc. Austin, TX — 2020 - Present

Ran daily FOH operations at the restaurant along with 4 espresso bar outlets, Managed a staff of up to 30 team members, involved in the recruitment, training, and developed systems and efficiencies to maintain excellence in service.

Coordinated the Catering team at Caffè Macs, providing a range of meal services ranging from executive meetings, conferences and receptions up to 500 guests, and larger-scale events up to 3000 attendees. Maintained key client relationships through proactive communication via emails, in-person, calls, and video conferences. often providing solutions under tight deadlines.

Collaborated regularly with internal teams (Admin, FOH, BOH, Purchasing, Janitorial, Facilities), contractors, and vendors to deliver seamless, high- quality experiences across the multiple Apple campuses within Austin. Performed regular budget assessments, managing labor, vendor contracts, and quarterly chargebacks to ensure compliant and cost-effective measures as well as managed a business spending account up to $300k/yr. 512-***-****

*******@*******.***

657 Donegal Lane

Georgetown, Texas

78626

Conference & Events Coordinator, CCC, Apple Inc.

Austin, TX — Jun-Dec. 2024

During 6-month Career Experience, supported planning and execution of productions and events for up to 6000 attendees across multiple Apple campuses.

Provided relationship driven customer service to meet customers’ specific goals. Facilitated communication between customers, stakeholders, and vendors to align on vision, scope, budgets, and timelines. Admin/Catering/Kitchen Manager, Caffè Macs, Apple Inc. Austin, TX — 2010-2020

Developed and executed daily menus for multiple campuses, delivered scalable services for various sized events, managed and trained back of house staff, and responsible for inventory and ordering of products. Adept at MenuMaker, a web-based tool for customizing and publishing daily/ rotating menus, ingredients, nutritional information, food notices, and allergens.

Baker & Owner, Baby Cakes; Austin, TX — 2011-2013

Owned and operated a small-scale cottage bakery, providing customized wedding and specialty event cakes. Managed business expenses and coordinated logistics for delivery within the greater Austin area. Sous-Chef/Interim Exec. Chef, Downtown HGI Hotel — 2007-2010 Directed BOH operations: banquets, the main restaurant, catering, and room service. Delivered high-quality guest experience.

Managed monthly inventory, daily purchases, weekly budgets, and vendor relations, and trained the staff.

Recognized as “Manager of the Year” for FY’09 while serving as interim Executive Chef.

EDUCATION

St. Pius X Culinary Institute, Montreal, Canada — Culinary Arts, 2005 Dawson College, Montreal, Canada — Social Science, 2004 SKILLS

Team Leadership Event Management Budget Management Space Optimization Event Designs for Customer Experience TOOLS

iWork (Pages, Numbers, Keynote), Microsoft 365 (Excel, Word, PowerPoint, Outlook), Slack, Webex, MenuMaker, Wrike, Miro, Tableau, Quip, and more.

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