Bilingual Administrative Specialist with Ops & Healthcare Experience

Karen Jimenez

918-***-**** *****************@*****.*** LinkedIn

PROFESSIONAL SUMMARY

Bilingual (Spanish/English) administrative professional with a strong background in customer service, general clerical services, and operations management across both healthcare and trade settings. Experience in legally compliant documentation, invoicing, estimating, supply acquisition, workflow coordination, and problem-solving. Proficiency in Microsoft Office, Google Workspace, QuickBooks, and Medical EMRs. WORK EXPERIENCE

Administrative Assistant/Assistant Project Manager - Everything Home + Backyard June 2024- August 2025

● Answered emails, phone calls, and inquiries of customers as needed.

● Created and filed estimates, invoices, and provided follow up support for customer concerns and questions.

● Indexed and audited photos, receipts, and documentation of all projects to have on file.

● Managed equipment rental, material and supply procurement, and site set up, ensuring projects and milestones were executed efficiently.

● Social media management of business socials, website, and google page.

● Bookkeeping of transactions, receipts, and handling yearly taxes. EDUCATION

Tulsa Technology Center- Medical Assisting and Phlebotomy August 2019- May 2020 Clinical Practicum- SEVA Med Care and Pain Management

● Managed front desk check-ins and patient intake, including verifying information, updating medical histories, and preparing patients for provider visits.

● Utilized medical EMRs to enter patient data, schedule appointments, and maintain accurate, HIPAA-compliant records.

● Provided clear patient education and communication regarding procedures, treatment plans, and follow-up care.

VOLUNTEERING AND LEADERSHIP

Guest Services Representative- St. John Hospital Owasso July 2018- Jan 2019

● Helped maintain a welcoming and organized front desk environment, checked in patients for appointments, assisting visitors and vendors with navigation throughout the hospital.

● Provided Spanish-English translation services for patients and families.

● Answered and directed incoming calls, redirected emergency walk-ins to ER staff, and alerted security to potential safety concerns.

SKILLS AND CERTIFICATIONS

● Bilingual - Spanish/English

● Google Workspace

● Microsoft Office

● Quickbooks

● Jobber

● EPIC and Elation EMR

● NCCT certified Medical Assistant

● AHA certified BLS/First Aid provider

● OSHA 10 Health

● Scheduling & Calendar Management

● Client Communication and Customer Service

● Estimating, Invoicing and Bookkeeping

● Social Media Management and Website

Design

● Project Management

Contact this candidate