Data Entry Clerk with Detail-Oriented Systems Focus

Daniel Indra Wijaya

***********@*****.*** +62-817*-***-*** Nusadua,Bali, Indonesia

Hi, I’m Daniel Indra Wijaya. I’ve been working in the hospitality industry for about 8 years, with a deep focus on F&B services. My journey started as a barista at Rumah Rudy Coffee, Sanur back in 2018. After 8 years of perfecting my craft behind the bar. On the technical side, I’m an expert at dialing in coffee and operating high-end machines like Wega, Simonelli Appia II, and La Marzocco Linea Mini. I also take care of the equipment, from grinder operation to deep cleaning. My current role goes beyond the bar—I’m responsible for training baristas, monitoring KPIs based on our SOPs, handling purchasing and inventory, and managing financial reports for Ruca Koffie.

WORK EXPERIENCES

Cashier & Barista July 2018 – August 2019

Rumah Rudy Coffee, Sanur.

• Guest Service & Hospitality

Provided warm, attentive, and efficient service to a diverse clientele of local and international guests in the Sanur area, consistently maintaining high hospitality standards and building positive customer relationships.

• Cash Management & POS Operations

Managed daily point-of-sale transactions, processed cash and digital payments accurately, and performed end-of-day sales reporting and financial reconciliations with zero discrepancies.

• Bar Operations & Coffee Preparation

Prepared a wide variety of espresso-based beverages and manual brew methods while maintaining technical equipment and ensuring precise grinder calibration for optimal extraction quality.

• Latte Art

Developed and refined latte art skills, delivering visually appealing presentations that enhanced the overall customer experience and brand image.

• Manual Brewing

Gained hands-on experience with various manual brew techniques including pour-over methods, broadening product knowledge and the ability to cater to diverse customer preferences.

• Stock Control & Inventory

Conducted daily inventory audits and coordinated with suppliers to ensure timely restocking of coffee beans, milk, and consumables, supporting seamless daily operations.

• Workspace Maintenance & Hygiene

Upheld strict sanitation protocols for all equipment, bar area, and guest seating, ensuring compliance with health and safety regulations at all times.

Cashier & Barista September 2019 – December 2020

25 : PM Coffee, Nusa dua.

• Exceptional Customer Service

Delivered outstanding hospitality by ensuring all orders were prepared accurately and served promptly according to established quality standards, contributing to a consistently positive guest experience.

• POS Operations & Financial Accuracy

Managed daily point-of-sale transactions including processing payments via cash and digital methods, handling cash registers, and ensuring precise end-of-shift financial reconciliations with consistent accuracy.

• Beverage Quality & Consistency

Skillfully operated professional espresso machines (Wega) and performed regular grinder calibrations

(Wega) to maintain optimal extraction, ensuring every beverage met the shop’s quality benchmarks.

• Bar Inventory Management

Monitored and managed daily bar stock counts, coordinated timely restocking of supplies, and implemented tracking methods to prevent shortages and minimize waste effectively.

• Cleanliness & Safety Standards

Maintained high standards of cleanliness, hygiene, and organization throughout the bar area, ensuring full compliance with health and safety regulations. Senior Barista December 2021- March 2025

Ruca Koffie, Malang.

• Specialty Coffee Preparation

Expertly prepared espresso-based beverages and manual brew methods including V60, Aero press, and Cold brew, ensuring consistent extraction quality and flavor profiles across all servings.

• Training & Mentoring

Trained and mentored new baristas on espresso machine operations (La Marzocco Linea Mini), grinder calibration for dial-in (Anfim Caimano on Demand, Mazzer Super Jolly & Mazzer Philos), brewing techniques, and standard operating procedures.

• Menu Development & Recipe Creation

Collaborated in developing new beverage recipes and seasonal menu items, conducting taste testing and fine-tuning recipes to meet customer preferences and market trends.

• Quality Control & Consistency

Performed regular grinder calibrations and dial-in adjustments to maintain optimal extraction standards, ensuring every cup met the shop’s quality benchmarks.

• Customer Relations & Complaint Handling

Addressed and resolved customer complaints professionally and promptly, turning negative experiences into positive outcomes while maintaining high satisfaction standards.

• Stock & Inventory Management

Monitored and managed bar inventory including coffee beans, milk, syrups, and consumables, coordinating timely restocking to prevent shortages and minimize waste. Assistant Store Manager April 2025 - April 2026

Ruca Koffie, Malang

• Shift Supervision & Team Coordination

Oversaw daily shift operations and coordinated a team of baristas to ensure smooth workflow, timely service delivery, and consistent adherence to the shop's quality standards.

• Staff Scheduling & Workforce Planning

Created and managed weekly staff schedules, balancing team availability and business demands to ensure optimal coverage during peak and off-peak hours.

• Performance Evaluation & Team Development

Conducted regular performance evaluations for baristas, providing constructive feedback, identifying areas for improvement, and supporting individual growth to elevate overall team performance.

• Opening & Closing Procedures

Managed complete daily opening and closing routines including equipment setup, cash register preparation, end-of-day reconciliation, and ensuring the store was fully operational and secure.

• Purchasing & Supplier Management

Led the procurement of raw materials including coffee beans, milk, syrups, and operational supplies, independently selecting vendors, negotiating pricing, and maintaining strong supplier relationships to ensure cost-efficiency and consistent quality.

• Inventory Control & Stock Management

Monitored and managed daily stock levels, conducted regular inventory audits, and coordinated timely restocking to prevent shortages, reduce waste, and maintain uninterrupted daily operations.

• Financial Record-Keeping & Bookkeeping Support

Maintained accurate daily financial records by inputting sales data, expenses, and transaction details into the bookkeeping system, supporting the owner in financial review and end-of-period reconciliation.

• SOP Development & Implementation

Developed, updated, and enforced Standard Operating Procedures across all operational areas including beverage preparation, customer service protocols, hygiene standards, and daily workflows.

• Management Liaison & Reporting

Served as the primary communication bridge between the barista team and ownership, providing regular operational updates, reporting key metrics, and contributing to strategic decision-making.

• Escalated Complaint Resolution

Handled escalated customer complaints with professionalism and composure, implementing effective solutions to resolve issues promptly while preserving customer loyalty and satisfaction. EDUCATIONS

Bachelor of Science Computer 2021 - 2025

BINA NUSANTARA UNIVERSITY (BINUS), MALANG.

Senior High School 2015 - 2018

SMK PARIWISATA HARABAN, DENPASAR, BALI.

Junior High School 2012 - 2015

SMPK SOVERDI, TUBAN, BALI.

LANGUAGES

Indonesian Native

English Intermediate

Japanese Basic

SKILLS

Soft Skills :

• Adaptability

• Problem Solving

• Attention to Detail

• Inventory & Stock control

• Customer Service

• Training & Mentoring

• Specialty Coffee Knowledge

• Collaboration & Communication

• Self Learning

Hard Skills & Tools :

• Photo editing: Adobe Photoshop

• Color Grading: Adobe Lightroom

• Photography: Indoor & outdoor photography

• Office Productivity: Microsoft Office (Word, Excel, PowerPoint)

• AI Tools Operation: Proficient in utilizing AI tools for creative workflows like Chat GPT and Claude

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