Operations Manager with 14+ Years Experience

D B Darius Boston

Brooklyn, USA ***** +1-646-***-****

*************@*****.***

SKILLS • Teamwork and collaboration • Customer service

• Problem-solving • Time management

• Attention to detail • Flexible and adaptable

• Multitasking • Excellent communication

• Computer skills • Organizational skills

PROFESSIONAL

SUMMARY

Experienced Operations Manager with over 14 years of leading teams to achieve exceptional results. Skills in inventory management, logistics and supply chain oversight. Knowledgeable with a solid foundation in optimizing operational processes and driving efficiency improvements. Proven track record of managing cross-functional teams to achieve project milestones and streamline workflows. Demonstrated proficiency in strategic planning and problem-solving, ensuring continuous improvement and operational excellence. CUSTOMER SERVICE

MANAGER

ASSISTANT CENTER MANAGER 09/2024 to 11/2024

Olgam Life Plasma Center Brooklyn, NY

Assist the center manager in overseeing daily operations, including inventory management, staff scheduling, and donor services.

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Processed plasma and blood specimens and stocked lab freezer storage area.

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Reviewed and verified loose plasma units for reconciliation with Quality Assurance team and assisted with oversight and logistics of specimen shipments.

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Assisted with training and oversight of new team members on company policies, procedures, and donor service standards.

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Collaborated with the Center Manager to implement recent strategies to decrease turnaround time and improve profitability.

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Monitored inventory levels and placed orders to maintain optimal stock levels while minimizing waste.

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Assisted with the implementation of employee recognition programs to increase morale and motivation within the team.

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Resolved donor complaints or concerns in a timely manner to ensure high levels of donor satisfaction.

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Assisted in conducting interviews and hiring qualified candidates for open positions within the center.

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Ensured compliance with all safety regulations by conducting regular inspections.

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STATION MANAGER 05/2023 to 04/2024

ACL Airshop Oceanside, NY

• DOT/FAA Certified Airman #4887468

• Chief Inspector of Repair/ Maintenance Manager.

• Interviewing, onboarding and training of all station staff.

• Timekeeping and ensuring timecards are submitted for payroll via ADP. Ensure a focus on efficient, quality execution throughout the station to advance repair and sales goals.

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Inspect all repaired/modified Unit loading devices (ULDs) prior to release to ensure all repairs are in accordance with FAA and manufacturer standards.

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Provide overall direction and guidance for all staff to ensure FAA compliance.

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• Provide ULD sales and leasing information to clients. Responsible for billing clients for all work completed and end of month invoicing.

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Facility maintenance and Vendor oversight(Janitorial,electrical, structural and HVAC).

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Set strategic routes for drivers to ensure productivity and minimize financial impact to company.

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Ensure 100% scanning of freight so internal and external customers have high visibility of expected freight at all times.

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Sought out new clientele and maintained good working relationships with existing clientele.

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Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary.

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Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction.

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Negotiate contracts with suppliers/vendors resulting in cost saving methods.

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Improved employee retention rates through the implementation of employee engagement initiatives.

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Institute quality control measures ensuring consistent delivery of high- quality products/services.

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Managed inventory levels to optimize stock availability while minimizing carrying costs.

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Established strong relationships with key stakeholders such as suppliers, vendors, and customers.

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OPERATIONS MANAGER 04/2021 to 03/2023

New Penn Motor Express Maspeth, NY

Create driver routing plans and ensure DOT compliance, customer service standards and a safe working environment.

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Prepares the operations team for change when company wide changes are being implemented.

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Identify new business development opportunities and yearly contract negotiations with current vendors.

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Responsible for following and enforcing procedures outlined in the Employee Handbook.

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Oversight of unionized workforce and ensuring all station rules are followed.

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• Timekeeping via Kronos and Peoplesoft for weekly payroll submission. SENIOR OPERATIONS MANAGER 11/2014 to 01/2021

FedEx Ground Yonkers, NY

Responsible for ensuring efficient package sortation through the management of 127 package handlers, 9 Operations Managers and 14 office administrators while maintaining the highest standard of customer service.

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Head of Quality Driven Management team, Safety Committee and Engagement Committee.

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Plan, staff, direct and control the daily operations of the hub including tracking inbound trailers and dispatching vehicles via TMS (Transportation Management Systems.)

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Monitoring staff productivity and hours to ensure station remains within monthly budget

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Responsible for performing manager evaluations, coaching, executing disciplinary actions, addressing concerns and human resources documentation

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Responsible for training new employees regarding job duties and performance expectations and ensuring all Fed Ex Ground policies are adhered to.

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Provide counsel and feedback to managers in regards to incentive proposals for staff.

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Prepare business correspondence, spreadsheets, Forms or other documents typically using Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).

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Interviewing, onboarding and training new staff to perform listed duties within operations department

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Conducting monthly station audits to ensure all pertinent documentation is retained for the required time frame

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RAMP MANAGER 09/2013 to 09/2016

Arik Air International New York, NY

• Oversee staff of 18 agents both above and below-wing. Bi-Annual updating of Local Emergency Response Procedures and ensuring all staff are trained in the procedures every six months.

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Liaise with load control and Arik OCC in regards to flight planning, monitoring pax load to ULD ratios, reviewing Loading Instruction Reports, Unit Weight Statements and cargo manifests to ensure all documentation is in order prior to arrival of flight deck

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Oversight of Ground Handling companies during catering, fueling, lavatory/water tank servicing, as well as offloading and loading procedures.

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Supervisory position during check-in operation, ensuring agents follow all proper procedures in regard to visa and passport validity, baggage allowances and proper gate reconciliation during boarding procedures.

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Maintaining inventory and assuring all sister stations receive the necessary equipment(pallets, AKE's, straps, netting, tags, boarding passes etc.)

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• Weekly audits of cargo and catering companies.

• Invoice management and database input.

Provide per diem allowances for inbound cabin crew, manage in house finances and perform weekly deposits to bank and/or armored car.

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HOME CARE GIVER 11/2024 to 01/2026

Sarah Lovell Brooklyn, NY

• Strong sense of personal responsibility.

• Worked effectively with Visiting nurse and HHA.

Skilled at working independently and collaboratively in a team environment.

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• Proven ability to learn quickly and adapt to new situations. Assisted with day-to-day needs, working efficiently to maintain a safe and sanitary environment.

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• Worked flexible hours across night, weekend, and holidays.

• Managed time efficiently in order to complete all tasks within required time.

• Adaptable and proficient in learning new concepts quickly and efficiently. Learned and adapted quickly to new technology and application of medication.

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• Excellent communication skills, both verbal and written. EDUCATION High school diploma 12/2004

Brooklyn Job Corp Academy

CERTIFICATIONS AND

LICENSES

• Forklift Certification January 2024 to January 2027

• CPR/ AED Certification January 2024 to January 2026 Dell Computer Science A+ Certification (Job Corps Trade school) Brooklyn Job Corps-Brooklyn, NY

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