Operations Manager with HR & Food Service Expertise

Paula Hill

*** ****** ** ************ ** ***** * 478-***-**** * **********@*****.***

OBJECTIVE

Self-motivated, inquisitive, and dynamic individual seeking a challenging position where 15+ years of experience supporting the Air Force can contribute to operations. EXPERIENCE

Manager

Georgia Bobs Commissary April 2019-Present

Responsible for high volume day to day operations, scheduling and staff selection, and payroll

Conducted interviews and managed the onboarding process for new hires.

Handled employee concerns, mediated conflicts in order to foster a positive work environment.

Assisted in the development of Human Resources policies and aided in enforcement of those policies.

Ordered, tracked, and organized all inventory

Facilitated training programs, supported continuous employee development

Ensured all state labor laws were followed

Provided leadership to the staff in a high-volume restaurant

Scheduled and submitted weekly schedules

Enforced all state and company policies and procedures for sanitation and food quality

Create invoices and submit in Quickbooks

Servsafe Certified

Manager

Yoder’s Sandwich Shoppe November

2017-April 2019

Ensure that all Guests feel welcome and are given responsive, friendly and courteous service.

Paula Hill

102 Henson Rd Hawkinsville GA 31036 * 478-***-**** * **********@*****.***

Ensure that all products are consistently prepared and served according to CSC standards.

Achieve identified objectives for sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.

Control cash and other receipts by adhering to cash handling and reconciliation procedures.

Make employment and termination decisions.

Operationally fill in as needed to ensure guest service standards and efficient operations.

Continually strive to develop staff in all areas of managerial and professional development.

Prepare all required paperwork, forms and reports in an organized and timely manner.

Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs.

Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant’s receiving policies and procedures.

Oversee and ensure that employee performance appraisals are completed on a timely basis.

Effectively maximize labor performance by scheduling to business trends while delivering a superb experience to each and every guest.

Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair and consistent corrective action for violations of company policies, rules and procedures.

Understand and comply with all federal, state, county and municipal regulations pertaining to health, safety and labor requirements for the restaurant, employees and Guests.

Quality Assurance May 2017-

August 2017

XMCO Inc.

Review manuals converted to IETMS

Notate all errors and annotate on spreadsheet

Ensure all data was incorporated in conversion

Paula Hill

102 Henson Rd Hawkinsville GA 31036 * 478-***-**** * **********@*****.***

Ensure conversion was according to S1000D

Administrative Assistant

Carlos & BJ Auto Sales, Perry GA November 2016 – May 2017

Contract new business; sell and close deals

Generate finance income on all sold customers

Check/verify paperwork involved with cash, finance or loan transactions

Contract or collect all money at closing

Monitor and respond to all Internet leads (referral services and website)

Quote pricing, rates and inventory availability

Present and demonstrate inventory

Receive and process credit applications (manually and online) Senior Technical Order Management Agency (TOMA)

All Native Services, Warner Robins, GA July 2014 - February 2016 Technical Order Management Agency (TOMA)

CDO Technologies, Warner Robins, GA November 2005 - June 2014

Provided support for the development and sustainment of 20+ Air Force equipment programs.

Maintained compliance with policy TOs

TO 00-5-1, TO 00-5-3, TO 00-5-15, TO 00-5-18, and TO 00-5-19.

Coordinated with numerous Equipment Specialist (ES), Contracting Offices, Program Management Offices, contractors/vendors, and field users ensuring recommended changes, revisions, supplements, and/or Time Compliance Technical Order (TCTO) are correct and accurate in accordance with Military Specifications (MIL-SPEC) standards.

Collaborated in the migration and testing of newly developed Enhanced Technical Information Management Systems (ETIMS).

Responsible for writing Technical Manual Contract Requirements (TMCR) as needed on modification of programs or new equipment.

Managed all data for Foreign Military Sales of common support equipment.

Maintained records and configuration control for over 2700 Technical Orders; resolved any problems related to assigned data.

Created source data packages for manuals in sustainment; evaluated editorial outputs for specification compliance.

Provided monthly status reports for specific programs.

Acting supervisor in the absence of supervisor.

Paula Hill

102 Henson Rd Hawkinsville GA 31036 * 478-***-**** * **********@*****.***

Extracted monthly reports on production status.

Processed delivery requests and insured delivery to all customers.

Assisted the customer with any questions or problems.

Provided employee training.

EDUCATION

Program Management Training - 2004

Computer Information Diploma - 2000

Middle GA Technical Institute

Microsoft Word

Microsoft Excel

Microsoft Access

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