Detail-Oriented Data Entry & Records Specialist

Dawn McKay- Data Entry Clerk

New York, NY 917-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Detail-oriented data and records management professional with 10+ years of experience maintaining accurate data across complex enterprise systems. Proven track record of entering, verifying, and reconciling financial data with precision; generating structured reports; and managing digital records in compliance with established procedures. Experienced working independently in a fully remote environment since 2019. Proficient in Microsoft Office Suite, CRM platforms, and multiple ERP systems.

CORE COMPETENCIES

Data Entry & Verification • Records Management • Spreadsheet Development • Error Detection & Correction • Digital File Organization • Remote Work & Self-Management • CRM Data Documentation • Process & Procedure Compliance • Deadline-Driven Workflow • Cross-Team Communication

PROFESSIONAL EXPERIENCE

Data & Accounts Management Specialist THOMASNET — New York, NY (Remote from 2019) 1999 – 2025

•Entered, updated, and maintained accurate data across CRM and financial management systems including Salesforce, Oracle, Intacct, and ERP platforms.

•Reviewed and verified account records for errors, discrepancies, or missing information, ensuring data integrity across all active files.

•Developed and maintained spreadsheets to support weekly, monthly, and annual financial reporting, enabling leadership to make data-driven decisions.

•Organized and managed digital records for government agency accounts, adhering to strict compliance and documentation standards.

•Followed established data entry procedures and quality standards, maintaining consistency across all account types and billing systems.

•Communicated with internal billing, accounts receivable, and sales teams to identify and resolve data discrepancies and reconcile account records.

•Processed high volumes of inbound and outbound transactions including payments, adjustments, and account reconciliations accurately and within deadlines.

•Logged and tracked all account activity and communications in CRM tools (Salesforce, HubSpot), maintaining a complete and up-to-date audit trail.

•Onboarded and trained new team members on data entry procedures, compliance standards, and proper system usage.

EDUCATION

Certificate of Business Administration and Leadership Development

Adelphi Business Institute

SOFTWARE & SYSTEMS PROFICIENCY

Microsoft Office Suite (Excel, Word, Outlook), Salesforce, Oracle, Intacct, ERP, HubSpot,Coupa,Lockstep Anytime Collect, Amazon Workspace, RingCentral, Slack, ADP

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