Operations and Customer Service Specialist

Rhiannon Mortensen

Madison, IL ***** +1-253-***-**** ************@*****.***

Work Experience

Escrow Assistant

Abstracts & Titles, Inc Edwardsville, IL

May 2023 to May 2026

• Administrative Support

• Facilitating Receiving and Transfer of Funds

• Documentation

• File Organization and Management

• Title and Escrow Software Knowledge

• Microsoft Software Knowledge

Front Desk Receptionist

H&R Block Edwardsville, IL

January 2024 to April 2024

• Booked appointments for people with the appropriate tax pro

• Ensured tax pros schedules were correct and within their working hours, called clients if late or needing to reschedule

• Ensured calls were made to remind people of appointments

• Logged new clients into the system

• Scanned sensitive tax documents into secure system

• Printed documents or sent documents when necessary

• Booked appointments based on tax pros availability and clients availability

• Ensured a clean and clear working area for the next person Server/Cashier

Chappy's bar and grill Edwardsville, IL

November 2023 to February 2024

Serving food and smiles

Job provides information as to data entry in the form of inputting orders and customer information into the POS and customer database.

HomeGoods Sales Associate

The TJX Companies, Inc. Edwardsville, IL

November 2020 to September 2023

• Cashier and money handling experience

• Excellent at listening to customer needs to fit the products we have for them

• Knowledgeable to know what an acceptable item for return is and inform the customer appropriately of our policies.

• Full time merchandise coordinator and processor

• A team leader able to instruct and guide others throughout the store to put out product and ensure product is coded or tagged properly

• Depth of knowledge of product and company standards to effectively help customers with questions.

• Able to assess merchandise for damages and mark down when appropriate. Also able to mark items to be trashed if damage too severe or dangerous to sell from damages

• Ability to get product onto the sales floor quickly

• Adept at making room on sales floor and building large furniture, wall art, and lamps Old Navy Sales Associate

Old Navy South Hill, WA

July 2020 to October 2020

• made an assigned section of the store was to RAD standards

• worked registers, fitting room, stock room, facilities, and inventory

• know how to package ship-from-store items to then be sent from store to buyer

• learned how to appropriately stock, categorize, and find items on the sales floor

• know how to calmly handle situations of stress from a hectic and busy work environment Education

Arts (Associate)

Pierce College Steilacoom, WA

September 2015 to August 2017

Skills

Pallet Jack Time management Front desk Organizational Skills Cash handling Financial services POS Cash register Warehouse Experience Computer networking Guest services English Administrative experience Tax Experience Customer service RF Scanner Microsoft Office Merchandising Medical terminology Sales Organizational skills Computer skills Communication skills

Certifications and Licenses

Driver's License

Additional Information

I take time to ensure I am learning all about my work or product I am supporting, ensuring I am able to answer all customer inquiries. My hobbies in my spare time are: crocheting, drawing, manicures, and some computer gaming.

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