IT Support Associate with Strong Math & Programming Skills
Resume:
BLOOMINGTON, IL *****
****.********@*****.***
SUMMARY
Detail-oriented professional with an
associate degree in Computer
Science. Experience in customer
service within surgical device and
pharmaceutical sectors.
Background in optometry at leading
clinics in Mexico, complemented by
teaching roles in optometry and
mathematics. Proven ability to
quickly master new skills and work
independently.
SKILLS
• Statistics and SAS
• SAS programming
• Statistical analysis
• Programming
• Java programming
• Microsoft Excel
• Data processing
• Order processing
• Troubleshooting
• Technical support
• Analytical thinking
• Problem solving
• Cross-functional collaboration
• Team collaboration
OMAR PELAEZ
GONZALEZ
EXPERIENCE
August 2016 - February 2019
Mathematics Teacher CONALEP Cuauhtepec barrio bajo, Gustavo A. Madero
July 2011 - September 2014
Customer Care Specialist Novartis Mexico City, Mexico October 2010 - July 2011
Sales Representative Profuturo Mexico City, Mexico Taught and planned courses in statistics, arithmetic, pre-algebra, algebra, geometry, and trigonometry, fostering a comprehensive understanding of mathematical concepts.
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Created engaging lesson plans that increased student participation and interest in mathematics.
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Applied educational technology tools to accommodate diverse learning styles, enhancing accessibility and understanding of mathematical concepts.
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Utilized MS Office 365 to create statistical datasets and figures using Excel and PowerPoint.
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Even main Area was Math's, grammar review on students' reports was mandatory to perform during teaching job.
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Use of Microsoft forms to elaborate and apply mathematics evaluation tests.
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Coordinated communication with students' parents and school staff through Microsoft Teams.
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Managed customer inquiries through phone and email channels efficiently.
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Coordinated with cross-functional teams to resolve complex customer issues.
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Guided customers on product usage and service features to enhance satisfaction.
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Provided customer service support to sales department and warehouse operations.
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• Managed customer files and facilitated order management processes. Documented customer interactions in appropriate system for accurate record-keeping.
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Processed customer account changes with System Applications and Products in Data Processing (SAP)
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Invoicing process through EDICOM Global E-Invoicing & Tax Compliance
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Facilitated sales of mutual funds, car insurance, and AFORE products, contributing to overall revenue growth.
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Built strong client relationships, resulting in increased customer satisfaction and loyalty.
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• Effective communication
Customer relationship
management
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• Customer support
• Attention to detail
• Adaptability
• Office 365
WEBSITES,
PORTFOLIOS, PROFILES
www.linkedin.com/in/omar-
pelaezgonzalez-b058a1114
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June 2008 - October 2010
Optometrist Prado Romaña Eye care Clinic Mexico City, Mexico January 2008 - July 2010
Optometry Teacher CONALEP Cuauhtepec barrio bajo, Gustavo A. Madero
Delivered product demonstrations, effectively showcasing features and benefits to drive client engagement.
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Analyzed market trends to identify new sales opportunities and strategies.
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Set up meetings with potential clients and listened to their wishes and concerns.
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• Analyzed customer feedback to improve products and services. Provided technical support for customers using the company's products or services.
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Performed comprehensive eye examinations for diverse patient populations, identifying vision issues and ensuring appropriate care.
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Diagnosed and managed various ocular diseases and conditions, including low vision, strabismus, and amblyopia.
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Performed comprehensive eye exams, including refractions and visual field tests.
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• Prescribed eyeglasses or contact lenses to correct vision problems. Managed pre-operative evaluations for surgical procedures such as laser surgery or cataract extraction.
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Monitored patient progress through follow-up examinations, adjusting treatment plans as necessary to enhance patient outcomes.
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Maintained accurate records of patient visits, diagnoses, treatments prescribed, medications administered.
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Conducted diagnostic tests such as tonometry and pachymetry to measure intraocular pressure and corneal thickness.
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Determined most appropriate tools and treatments for specific eye problems.
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• Prescribed corrective eyewear based on individual patient needs. Educated patients on eye health and proper eyewear usage, fostering informed decisions and promoting long-term vision health.
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• Collaborated with ophthalmologists for referrals and specialized care.
• Utilized advanced diagnostic equipment for precise assessments. Optometric care. Vision care specialized devices handling. Experience on contact lenses, low and binocular vision.
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Optometry related subjects teaching. (Ocular anatomy, Physical optics, Ophthalmic lenses design, Ophthalmic pathologies)
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Developed and implemented lesson plans based on curriculum objectives.
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Designed lesson plans that engaged students and met curriculum standards.
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• Assessed student performance using various evaluation methods.
• Integrated technology into lessons to enhance learning experiences. Coordinated interdisciplinary projects with colleagues to enhance student learning.
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Built and strengthened positive relationships with students, parents, and teaching staff.
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Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
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EDUCATION
May 2023
Associate of Science Computer Sciences
Heartland Community College, Normal, IL
January 2016
Master of Business Administration (MBA) Business Administration and Management, General
Development Inter-American University
August 2008
Bachelor's degree Optometry
Instituto Politécnico Nacional
CERTIFICATIONS
• SAS SQL Essentials Knowledge Badge
• SAS Introduction to Statistical Concepts Knowledge Badge
• Teaching Knowledge Test Module 1, 2, and 3
LANGUAGES
• Inglés
• Español, Native or Bilingual
• Inglés, Full Professional
SUMMARY - TEXT
Graduated on 05/23 as associate in computer Sciences from Heartland Community College. Customer services area experience in companies engaged in the manufacturing and supply of surgical devices, pharmaceuticals and contact lenses. Experience in the field of optometry in outstanding clinics focused in vision care in Mexico. Teaching experience as a professor in the area of optometry and mathematics in Mexico.
LANGUAGES
Spanish:
Native/ Bilingual
English:
Professional
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