Customer Service Specialist and Guest Advocate

Location:

Posted:

May 05, 2026

Melanie Perez

*************@*****.***

Summary

Self-motivated professional highly experienced in guest services. Pleasant personality coupled with

talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and

communicating with others to maintain positive atmosphere.

Skills

¢ Customer service * Payment processing

¢ Sales transactions * Guest accommodations

¢ Conflict resolution * Loyalty promotion

¢ Time management * Cash handling experience

¢ Complaint handling * Customer relations

* Guest relations * Store maintenance

¢ Financial transactions * Professional demeanor

¢ Guest orientation * Teamwork

Experience

Guest Advocate, 07/2024 — 03/2026

Target — Oceanside

¢ Assisted guests with product inquiries and store navigation.

¢ Handled transactions efficiently at the checkout register.

¢ Maintained clean and organized sales floor and checkout areas.

¢ Educated guests on promotions and loyalty programs.

¢ Assisted with returns, exchanges, and refunds in accordance with company policy.

¢ Operated equipment such as scanners and scales to process transactions accurately.

¢ Verified age requirements for purchases of restricted items including tobacco, alcohol, lottery

tickets.

¢ Promoted high customer satisfaction by resolving problems with knowledgeable and friendly

service.

Education and Training

Vista High School — Vista, CA

Languages

Spanish:

Professional