Remote Data Entry Seeker with Operational Experience

SUMMARY

Versatile and initiative-taking professional with experience in high-volume service and hospitality management. A proven initiative-taker with a strong background in team coordination, guest relations, and operational efficiency. Seeking an entry-level opportunity that leverages my organizational and leadership skills within a flexible schedule to support long-term growth and team success.

SKILLS & CORE COMPETENCIES

Professional Leadership & Operations

Operational Management: Demonstrated expertise in supervising day-to-day operations, upholding exceptional quality standards, and delivering outstanding service to guests.

Adaptability & Reliability: Recognized for a "rain or shine" work ethic, remaining positive and effective in fast-paced, high-pressure environments.

Leadership & Team Culture: Dedicated to supporting company culture by exemplifying ownership expectations and training team members for success.

Communication & Client Relations

Client Relationship Building: Expert in high-level guest interactions with a focus on creating long-term, loyal clientele.

Conflict Resolution: Skilled at managing expectations and resolving customer issues with professionalism and a solutions-oriented mindset.

Professional Correspondence: Experienced in coordinating with clients, vendors, and internal teams to ensure clear communication of goals.

Administrative & Organizational Skills

Event & Project Coordination: Experienced in end-to-end planning, including menu design, room setup, and timeline management.

Financial Accountability: Meticulous in handling monetary transactions, managing deposits, and producing accurate closing reports.

Effective at Managing Multiple Tasks

Demonstrates proficiency in juggling various responsibilities across departments while maintaining a keen eye for detail.

PROFESSIONAL EXPERIENCE

Artis Lakewood Lakewood, Ohio Head Server & Trainer August 2024 – Present

Staff Leadership: Directly oversee the onboarding and professional development of new team members, ensuring a seamless integration into company culture and service standards.

Operational Liaison: Serve as a primary point of contact between front-of-house staff and ownership to maintain consistent service quality and operational flow.

Guest Relations: Cultivate high-end guest experience by managing expectations and building long-term clientele through personalized engagement.

Matteo’s Italian Restaurant Olmsted Falls, Ohio Server & Catering Team Member September 2022 – July 2024

Catering Coordination: Managed complex planning for onsite and offsite events, including menu planning, timeline coordination, and venue decoration.

Problem Solving: Acted as the primary link connecting clients with the kitchen, ensuring that every dietary need and service standard was carefully met.

Operational Support: Maintained a high-energy presence in a demanding environment, focusing on cleanliness and efficient table management.

Flat Iron Cafe Cleveland, Ohio Manager, Server, & Bartender July 2018 – September 2022

Business Operations: Promoted to a management role to supervise daily floor operations, inventory procurement, and staff scheduling.

Financial Oversight: Executed meticulous nightly closing procedures, including cash handling, deposits, and detailed financial reporting for ownership.

Conflict Resolution: Expertly handled customer concerns and operational bottlenecks, ensuring a positive environment for both staff and patrons.

Hilton Garden Inn Cleveland Airport Server & Bartender June 2014 – March 2020

Corporate Hospitality: Delivered professional service within a high-volume corporate hotel setting, managing both dining room and bar operations.

Multitasking: Balanced guest service with administrative duties, including accurate order entry and payment processing in a high-traffic environment.

Village Pub Naples, Florida Manager, Server, & Bartender January 2004 – May 2010

Management & Oversight: Directed all aspects of restaurant operations, focusing on staff coordination, guest satisfaction, and operational efficiency.

Reliability: Proven history of long-term commitment and reliability in a leadership capacity within the hospitality industry.

References available on request.

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