Remote Client Support & Travel Coordinator

Emily Tiffany Lemus

*****.*********@*****.*** 734-***-**** Westland, MI

Objective

Reliable, friendly, and detail-oriented individual seeking a remote customer service coordinator position to provide helpful and professional support to clients while assisting with travel planning, bookends, and customer inquiries in a fully remote, team-oriented environment. Education

Western Michigan University, College of Aviation (Kalamazoo, MI)2025 - Present

● Major: Aviation Flight Science

University of Michigan, College of Literature, Science, & Arts (Ann Arbor, MI) 2023 - 2025 Experience

Customer Service Assistant - Family Carpet Cleaning Business (Westland, MI)2020 - 2025

● Anticipate customer needs by managing inbound customer calls, addressing inquiries and scheduling service appointments efficiently

● Assist on-site with job preparation, equipment setup, and task completion to support efficient service delivery

● Deliver attentive, friendly service to build positive customer relationships and encourage consistent business opportunities

● Coordinate and maintain a daily service calendar, optimizing scheduling to ensure smooth operations

● Resolve scheduling conflicts and accommodated last-minute requests while maintaining workflow efficiency Cashier/Beverage Specialist - TeaXpresso (Canton, MI)2023 - 2023

● Managed high-pressure rush periods by balancing speed, accuracy, and attention to detail in drink preparation, enhancing customer service and timely order fulfillment

● Took initiative to cover all shifts for a team member over a 3-month period, quickly adapting to new coworkers and maintaining team efficiency

● Communicated proactively with customers regarding unavailable items and recommended tailored alternatives based on preferences

● Maintained inventory by restocking supplies and monitoring product levels

● Executed opening and closing procedures independently, ensuring operational readiness Skills

● Customer Service

● Communication

● Problem-Solving

● Quick Learner

● Reliability

● Teamwork

● Time-Management

Honors & Awards

● Dean’s List - Western Michigan University (Fall 2025, Winter 2026)

● Joyce Ivy Foundation Scholar

● Young Eagles Certificate

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