Data Entry Specialist

[Betty A Mendoza]

[*** County View Rd Lockhart, TX 78644 [512-***-****] [*******@******.**.***]

[Data Transcriber] — [Internal Revenue Service]

[As a Data Transcriber I input information from documents into a database on a computer on a daily basis. I input both numbers and letters. I input information from documents, and at times had to do research before inputting the information. I would verify information from other employees as well. I would transcribe information that I at times had to make decisions about.]

[1980 - 1997]

[Lead Data Transcriber] — [Internal Revenue Service]

[Helped the manager with some of her duties like paperwork, reports, and time reporting. Made sure the workflow was running steadily and smoothly. Helped the employees with machine and work problems. Helped the other Quality Leads with review when needed. Input on the key station terminal and RPD to get the deposit out on time. Ran the Deposit Ticket Tapes. Held quality meetings with the employees to keep them informed of any changes in procedures. Also kept the manager informed of any problems that arose. Made sure all the terminals were being utilized during the peak season. Called the technicians when there was a problem with any of the machines. Helped in Pre-batch when needed to get the work out on the floor for input by the RPS operators. When needed and time allowed, I helped do data entry.]

[2/1995 - 5/1995]

[Education Training Specialist] — [Internal Revenue Service] Programmed CBT courses for the Error Resolution Unit and Notice Review. These were IDRS training programs. Worked with the Tutor and Quest applications to develop lessons on the PC. Worked with the course writers to ensure the lessons would run like the real program. Worked with the other programmers to perform research and help resolve problems with the programming. Acted as Section Chief when he was out. Effectively communicated with other areas in the Austin campus, as well as other campuses to help resolve issues, and put out an accurate product. Took courses in tutor and quest to help with the knowledge and skills needed for the job. Prepared and taught a lesson in tutor to the new programmers that started. Attended Section meetings once a week, as well as CBT group meetings. Took turns with the other employees in the group to take the minutes, and send them out when finished. Was the canvasser for CFC for the Learning & Education Branch. I wrote a status report weekly, and sent it to the program manager, and my manager. ]

[Transport Manager] — [Internal Revenue Service]

[I operated the transport on the ISRP system, and do corrections on the Transport Management System (TMS). I also work on archives, in which I look up documents and remittances for other areas, and make prints for them. On the transport, I process checks and paper vouchers, in which the RPSID number of the batch and the date are printed on the back of the remittance and paper voucher. After pass 1, I make corrections on TMS, which shows the images of the remittances and vouchers. After going through each to ensure they balance, run pass 2 through the transport in which the front of the remittance is encoded with the amount of the check, and the back is endorsed, and given a document locator number. After everything is done, we check the pocket cuts with the remittances we box up, get the reports and deposit ticket, and put them in the bags for transport to the bank by courier. I would help in the clerical unit when needed, as well as Original Entry and Key Verify in RPS. I helped to release work in the OE/KV area, as well as help in the Exception area]

[6/1999 - 4/2002]

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[Tax Examining Technician] — [Internal Revenue Service] [9/2006-2/2014]

[Input information from Form W-7’s, correspondence white mail, Form 4442’s, and CP notices into the RTS system. Perform research on correspondence, etc. to assign ITIN numbers to foreign applicants that do not qualify for a social security number. I also research for better addresses on undeliverable mail returned. I use the EUP, RTS system, as well as the IDRS system to perform my research. I do corrections, overrides, and review the work of employees in my group to help the lead, and ensure that they are correctly inputting the information. I use the Online 5081 system to initiate actions to receive access to programs and resources necessary to do my job. I use the Control-D access to look at reports for the ITIN Operations when necessary. I use the GetItServices to input tickets, or check on the status of a ticket, for myself to help employees in my group, as well as other groups. I help others, managers and employees, on how to use the various programs. I help the Management Assistant with programs, PAR actions, etc. when needed. I attend weekly staff meetings, and act as the Manager when she is out, as well as acting lead. I try engaging employees and encourage them to participate in activities, surveys, etc. I ensure that all employees complete their mandatory briefings. I have taught classes to new-hires and RTD’s on working W-7’s with returns/without returns, CP Notices, Correspondence, and undeliverable mail. I have taught classes on the TEPS system, as well as how to perform research on the different programs. I communicate (phone, email, or in person) with employees, managers, Departments, Operations, etc. when conducting research, or helping with employee or other issues. I send out emails to employees, managers, etc. when necessary to keep them informed, or to reply to questions. I helped to get packets and gift bags together to pass out to employees returning for the peak season, or for new hires starting in ITIN for the first time. I am a USR and certify groups in IORS, unlock their profiles on the IDRS system, as well as add and remove command codes when necessary. I communicate often with the analyst for the ITIN Operations in order to resolve issues, or research answers. I help the operation/department with projects when asked. I enjoy challenges, and use all the necessary resources available to me. I help the manager by inputting production figures in the reports, as well as attend meetings for her when in her place. I have performed OJI in other groups for employees doing a new program for the first time, and give feedback. I work with the Technical Analyst to help find solutions to problems like the errors coming up when inputting particular fields on the RTS system, and how to increase the efficiency of the workflow.]

[9/2006 - 1/2014]

[Supervisory Tax Examining Technician] — [Internal Revenue Service] [12/2006-6/2008] Input information from Form W-7’s, correspondence white mail, Form 4442’s, and CP notices into the RTS system. Perform research on correspondence, etc. to assign ITIN numbers to foreign applicants that do not qualify for a social security number. I also research for better addresses on undeliverable mail returned. I use the EUP, RTS system, as well as the IDRS system to perform my research. I do corrections, overrides, and review the work of my employees to ensure that they are correctly inputting the information. I input timesheets into the Websetr program, as well as input actions on HR Connect for employees. I use the Online 5081 system for myself and my employees, as well as keep track of their training in the ELMS program. I use the Control-D access to look at reports for the ITIN Operations when necessary. I use the GetItServices to input tickets, or check on the status of a ticket, for myself or my employees. I help others, managers and employees, on how to use

[12/10/2006-6/30/2008]

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the various programs. I help the Management Assistant with programs, PAR actions, etc. when needed. I counsel employees, and document them, as well as write their annual performance evaluations. I attend weekly staff meetings, and act as the Dept. Manager when she is out. I try engaging employees and encourage them to participate in activities, surveys, etc. I ensure that all employees complete their mandatory briefings. I encourage employees to apply for jobs, and help them with their applications. I have taught classes to new-hires and RTD’s on working W-7’s with returns/without returns, CP Notices, Correspondence, and undeliverable mail. I have taught classes on the TEPS system, as well as how to perform research on the different programs. I communicate (phone, email, or in person) with employees, managers, Departments, Operations, etc. when conducting research, or helping with employee or other issues. I have worked on LR cases, as well as worked with the union representative to settle issues or concerns that arise. I send out emails to employees, managers, etc. when necessary to keep them informed, or to reply to questions. I helped to get packets and gift bags together to pass out to employees returning for the peak season, or for new hires starting in ITIN for the first time. I am a USR and certify groups in IORS, unlock their profiles on the IDRS system, as well as add and remove command codes when necessary. I communicate often with the analyst for the ITIN Operations in order to resolve issues, or research answers.

[Cadre Manager] — [Internal Revenue Service]

[I worked as a manager in various areas of the IRS within various departments throughout the time I worked there.]

My total time at the IRS was 33 years 8 months.

[Housekeeper] — [Marriott Hotel] [8/2015-11/2015]

I worked as a housekeeper at the Marriott Hotel in San Marcos, TX cleaning rooms after a guest checked out, and prepared the room the next guest. I loaded my assigned cart with the appropriate cleaning supplies, ensuring that I had all the necessary items to clean and replace what was needed in each room.]

[Retail Associate] — [Walmart] [11/2015-2/2026]

I am presently working at the Walmart department store as a retail associate in the apparel department. I restock the clothes returned or exchanged by customers, as well as the items left at the registers that customers left after changing their mind about buying them. I walk around the apparel department and return the clothes to the appropriate rack or table, and make sure the other items are neat and in order by size, color, and price. I fold the clothes that go on the wall shelves and tables, and hang the clothes that go on a rack. I pick up and fold or hang the clothes the customers leave on the floor, or top of the racks taken off the hangars, and refold the items on the table and arrange them in the proper order. I pick up items in the area that go in another department as well as trash left lying around the area. I greet and speak to the customers to see how their day is going, and to ask if they need any help in locating a certain item. I backup as the operator, and answer the phones and route calls as well as answer questions. I carry a walkie when in the operator position to speak to the managers when necessary. I make pages over the intercom when necessary. ]

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Education

[High School Diploma] — [Johnston High School]

[Took typing and shorthand. Second place in the UIL for typing, and 1st place in shorthand. I also worked in the counselors office my senior year.]

[1970 - 1974]

[Professional Secretary Degree] — [Nixon-Clay Business College]

[Took typing, bookkeeping, Intro to accounting, and shorthand.]

[6/1974 - 3/1975]

Awards

[Various Performance Awards], [Internal Revenue Service]

[Various Discretionary Awards], [Internal Revenue Service] Skills: Typing, Data Entry, Customer service (phone and email), computer, research, reports, supervisor and work leader roles, instructor, speak Spanish and English, employee time reports.

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