Results-Driven Operations & Customer Success Specialist

STAR TORREGANO

New Caney, TX ***** 504-***-**** *************@******.*** WWW: Bold Profile

Results-driven Business Management graduate with experience in student engagement, customer success, and cross-functional coordination. Proven ability to improve communication processes, analyze feedback, and support program operations. Seeking a remote role in business operations, project coordination, or customer success where I can drive efficiency and enhance client experiences.

• Project Coordination • Customer Success & Retention

• Data Tracking & Reporting • Process Improvement

• Outstanding time management skills • Microsoft excel Engagement Specialist, 02/2025 - Current

The College of Healthcare Professions – Houston, TX

• Collaborate with academic departments to align program offerings with student needs and industry trends. Streamline communication processes between departments, improving response times for student inquiries.

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Successfully retained high-value clients by implementing targeted action plans focused on re-engagement efforts tailored specifically to their needs.

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Nanny, 12/2021 - 12/2024

Nannies of The Woodlands, LLC – The Woodlands, TX

• Managed daily schedules, activities, and care routines, ensuring consistency and organization Maintained detailed records of activities, behaviors, and progress, demonstrating strong documentation skills

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• Built strong relationships with families through clear communication and reliability Turbo Tax Customer Representative, 12/2022 - 08/2023 Foundever- Turbo Tax – Houston, TX

Summary

Skills

Experience

• Assisted customers with tax-related inquiries, ensuring accurate navigation of tax tools and transcripts

• Resolved customer issues efficiently, maintaining high satisfaction and service quality

• Collected and analyzed customer feedback to identify trends and recommend service improvements Assistant Teacher, 12/2020 - 10/2021

Bright Horizons at North Oaks – Hammond, LA

• Supported classroom operations by coordinating schedules and activities for children

• Followed structured curriculum plans, ensuring consistency in daily learning activities

• Maintained a safe and organized learning environment Bachelor of Arts: Business Management, 01/2020

Southeastern Louisiana University - Hammond, LA

High School: 01/2016

Assumption High School - Napoleonville, LA

Education and Training

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