Administrative Support & Customer Service Specialist

Skylar Colburn

Houston, TX 281-***-**** ***************@*****.***

Professional Summary

Detail-oriented administrative professional with a Bachelor’s degree in English from Lamar University and a minor in Writing. Experienced in client support, scheduling coordination, documentation, and professional communication through work as a Writing Consultant. Known for strong organization, clear communication, and the ability to support clients and teams in fast-paced environments. Seeking administrative, office support, receptionist, or customer service roles.

Core Skills

Administrative Support Customer Service

Appointment Scheduling Data Entry

Microsoft Office Google Workspace

Professional Communication Record Management

Time Management Problem Solving

Professional Experience

Writing Consultant — Lamar University Beaumont, TX (Jan 2022 – Feb 2025)

• Provided individualized consultations helping students improve written communication.

• Managed scheduled 30–60 minute appointments in both virtual and in-person environments.

• Maintained consultation records and documentation while ensuring confidentiality.

• Guided students through essays, research papers, and academic documents.

• Coordinated appointment scheduling, cancellations, and rescheduling.

• Collaborated with colleagues to maintain efficient Writing Center operations. Cashier / Customer Service Associate — Taco Bell Cleveland, TX (Jun 2022 – Jul 2022)

• Processed customer transactions quickly and accurately in a fast-paced setting.

• Provided customer support and answered questions about orders.

• Maintained organized work areas and assisted with restocking inventory.

• Collaborated with team members to ensure positive customer experiences. Education

Lamar University — Bachelor of Arts, English Minor: Writing (2025) Blinn College — Associate of Arts, English

Lone Star College — Associate Coursework

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