IT Leader - ERP, Cloud & Digital Transformation Expert

SUKMA TRI CAHYONO

+62-813-***-***** • *******@*****.*** • Jakarta, Indonesia

IT MANAGER 23 YEARS ERP · CLOUD · DIGITAL TRANSFORMATION Results-driven IT Manager with 23 years leading enterprise technology across B2B e-Commerce, retail, and consulting.

Delivered 15+ cross-functional IT projects — ERP migrations, WMS, data centers, and cloud infrastructure — on time and under budget.

Trusted bridge between Japanese parent company leadership and Indonesian operations; certified DPO with Six Sigma Green Belt expertise.

CORE COMPETENCIES

IT Infrastructure & Operations • ERP Implementation & Migration • Project Management • IT Governance & Audit Compliance • Vendor & Stakeholder Management • Cloud & Big Data (BigQuery, GCP) • BI & Analytics (Tableau, Looker, MicroStrategy) • Cybersecurity & Data Protection (DPO) • Team Leadership & Coaching • Agile & Six Sigma (Green Belt) • ITIL Fundamentals • CRM (Salesforce) • WMS & TMS Systems PROFESSIONAL EXPERIENCE

IT Assistant Manager

PT. Monotaro Indonesia — B2B e-Commerce (Japanese MNC Subsidiary) June 2018 – Present 7 Years

Team & Project Leadership

• Directed a dual-function IT department (internal systems + infrastructure teams of 8+ staff), optimizing task allocation and reducing project delivery cycle time by ~30% through structured sprint planning and clear ownership matrices.

• Spearheaded a full ERP migration from Microsoft Dynamics AX 2009 to Odoo Enterprise 16 as Project Manager — successfully transitioning 100% of business processes with zero unplanned operational downtime across warehouse and sales operations.

• Orchestrated a data center relocation with zero downtime, protecting business continuity for 24/7 B2B e- commerce operations serving thousands of business customers.

• Managed 10+ concurrent IT infrastructure projects — including 2 warehouse expansions (Jakarta & Surabaya), office relocation to Wisma 46, and WMS implementation — all delivered on schedule and within budget.

Audit Compliance & Governance

• Established and led IT governance framework aligned with EY external audit standards and Monotaro Japan corporate IT security policies, achieving clean audit results across all annual compliance cycles.

• Appointed as Data Protection Officer (DPO) — enforced end-to-end data protection compliance with Indonesian regulations (UU PDP) and PDPA standards, safeguarding sensitive commercial and customer data.

• Implemented IT security policy controls company-wide, reducing audit findings by standardizing access management, patch cycles, and incident response procedures. Data & Analytics

• Architected BigQuery-based data pipeline ingesting 100% of sales and purchase transactions, enabling near-real-time management reporting and replacing manual data extraction that previously took 2–3 days per report cycle.

• Deployed Zendesk operational dashboards via Geckoboard for senior management, cutting customer service reporting lag from weekly to daily and enabling data-driven SLA management.

• Delivered actionable BI insights through Tableau and Looker, directly supporting C-suite and Japanese parent company decision-making across procurement, logistics, and sales. IT Software Support Coordinator

PT. Modena Indonesia — Home Appliance & Retail November 2007 – June 2018 10 Years 8 Months Systems Management & Development

• Built and led a dedicated IT support and development team from the ground up, scaling to a high- performing unit delivering 99%+ system uptime across Sage ERP, MicroStrategy BI, and Salesforce CRM platforms.

• Migrated MicroStrategy BI platform end-to-end as Project Manager — consolidating sales analysis tools and empowering 100+ business users to self-generate reports, reducing ad-hoc data requests to IT by an estimated 50%.

• Implemented Salesforce CRM for the Marketing department, improving lead tracking and campaign management adoption across the sales organization.

• Upgraded ACCPAC ERP from v5.1 to v6.0 as Project Manager, ensuring full data integrity, minimal business disruption, and a smooth cutover within a 48-hour maintenance window. Project & Vendor Management

• Managed relationships with external IT vendors, negotiating SLAs and ensuring high-quality delivery on software support and development contracts.

• Designed and reported department KPIs and work plans to the MIS Manager, linking IT performance metrics directly to Management BSC (Balanced Scorecard) targets.

• Delivered internal IT training programs that upskilled team members on ERP administration, BI tools, and support best practices — reducing system escalations and improving first-call resolution rates. Senior Software Engineer

Excelsoft Dynasys, PT. — IT Consultant June 2006 – November 2007 1 Year 5 Months

• Delivered end-to-end solution support across system analysis, design, programming, and client implementation for multiple concurrent projects.

• Supervised and mentored junior programmers, establishing coding standards and review processes that accelerated team output quality.

IT Assistant Manager

Citra Media Indodata — IT Consultant November 2001 – March 2005 3 Years 4 Months

• Supervised software development lifecycle from requirements gathering through client delivery, achieving a key production efficiency improvement of 50% faster output on a flagship project.

• Managed client relationships through project closeout, ensuring smooth handoff and stakeholder satisfaction across multiple implementations including PDAM software rollouts across Indonesia. KEY PROJECTS PORTFOLIO

Selected from 20+ enterprise IT projects delivered across multiple industries: ERP Migration: MS Dynamics AX 2009 Odoo Enterprise 16 · Zero downtime · Full business continuity [Project Manager]

WMS Implementation: Independent Warehouse Management System · Full integration with ERP [Project Manager] TMS Migration: Migrated to Versafleet Transport Management System · Optimized delivery routing [Project Supervisor]

Data Center Relocation: Moved to new data center with zero operational downtime [Project Supervisor] BigQuery Data Pipeline: Automated sales & purchase data ingestion for real-time analytics [Full Owner] Zendesk Dashboard: Built Geckoboard dashboards for daily SLA and CS monitoring [Full Owner] MicroStrategy BI Migration: Sales analysis platform migration enabling self-service reporting for 100+ users [Project Manager]

Salesforce CRM: Implemented Salesforce for Marketing department · Increased CRM adoption [Project Manager] ACCPAC ERP Upgrade: v5.1 v6.0 migration · 48-hour cutover · Zero data loss [Project Manager] Warehouse Expansions: Jakarta & Surabaya IT infrastructure for new warehouse facilities [Project Supervisor] Office Relocation (Wisma 46): Full IT infrastructure migration for office move [Project Manager] iCare School System: Revived and deployed school monitoring system to Malaysia (cross-border rollout) [Full Owner] PDAM Software: Rolled out utility billing software across multiple Indonesian cities [Project Manager] EDUCATION

Bachelor's Degree in Information Technology GPA: 3.6 / 4.0 Universitas Mercubuana Jakarta 2008 – 2012

Diploma in Information Technology GPA: 3.4 / 4.0 LP3i Malang 1999 – 2001

CERTIFICATIONS & PROFESSIONAL DEVELOPMENT

2024 Google Cloud: Big Data and Machine Learning — Google 2021 Data Protection Officer (DPO) Certification

2019 PMP Certification Exam Preparation — PMI

2013 Object Oriented Analysis and Design — ISACA

2012 KPI Development

2011 Fundamental Leadership

2010 Six Sigma Green Belt

2008 Train the Trainer

2014 Toyota Way (Lean Management)

2006 Microsoft Bina ISV Partner Program

TECHNICAL SKILLS

ERP Systems: Odoo Enterprise 16, MS Dynamics AX, Sage ERP, ACCPAC ERP Cloud & Data: Google BigQuery, Google Cloud Platform (GCP), Oracle APEX BI & Analytics: Tableau, Looker, MicroStrategy, Geckoboard CRM & Operations: Salesforce CRM, Zendesk, Versafleet TMS, WMS IT Governance: EY Audit Compliance, Data Protection (UU PDP), IT Security Policy, ITIL Project Management: PMP (Prepared), Agile, Six Sigma Green Belt, KPI/BSC Design Languages: Bahasa Indonesia (Native), English (Professional Working Proficiency)

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