Customer Service Professional with Food Service Focus

Stoutsville, ***** • ***************@*****.*** • 740-***-****

KIERA O'DELL

Dedicated and people-focused professional with 4 years of experience in the food service industry. Proven ability to thrive in fast-paced, high-volume environments, demonstrating strong time management, multitasking, and problem-solving skills to ensure exceptional service and operational efficiency. Expert in building rapport with diverse clientele and collaborating effectively within a team structure. Eager to leverage strong communication, interpersonal skills and to help others in a new career path. EMPLOYMENT HISTORY

SERVER Mar 2025 – Jan 2026

Roosterswings Chillicothe, Ohio

SERVER Feb 2022 – Dec 2024

Bob Evans Restaurant Athens, OH

SERVER Aug 2021 – Jan 2022

Pizza Cottage Athens, OH

CORRECTIONS OFFICER (CO) Jan 2026 – Mar 2026

Circleville Juvenile Corrections

Facility

Circleville, Ohio

SKILLS

Strong work ethic, Multitasking,

Time management,

Conflict Resolution,

Organizational Skills,

Team collaboration, Problem Solving,

Customer service,

Effective communication,

Attention to detail, Adaptability,

Flexibility

Took orders accurately and communicated them to the kitchen staff.

Provided excellent customer service to enhance dining experiences.

Assisted in setting up and breaking down restaurant sections for service.

Collaborated with team members to ensure smooth service flow. Handled cash transactions and processed payments efficiently. Maintained cleanliness and organization of dining areas and tables.

Provided excellent customer service to enhance dining experiences.

Took orders accurately and communicated them to the kitchen staff.

Maintained cleanliness and organization of dining areas and tables.

Provided excellent customer service to ensure satisfaction. Provided excellent customer service to enhance dining experiences.

Took orders accurately and communicated them to the kitchen staff.

Maintained cleanliness and organization of dining areas and tables.

Collaborated with team members to ensure smooth service flow. Handled cash transactions and processed payments efficiently. Provided excellent customer service to ensure satisfaction. Secured inmate movement during daily counts by conducting thorough cell inspections and headcounts.

Logged incident reports in the facility database after inmate altercations using standard report templates.

Monitored CCTV feeds for unusual behavior and reported security breaches to shift supervisors.

EDUCATION

BACHELOR OF ARTS IN SOCIOLOGY - CRIMINOLOGY 2020 – 2024 Ohio University Athens, OH

COURSES

MINOR IN PSYCHOLOGY Jan 2020 – Dec 2024

Ohio University

Administered scheduled medication rounds per nurse directives, documenting refusals and follow-up actions.

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