Operations & Logistics Specialist

Tarolyn Crystal Yisrael

Gloucester City, NJ 080**-***-*** 3421 **********@*****.***

SUMMARY

Motivated professional eager to embrace new challenges. Demonstrates a strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work independently and rapidly acquire new skills. SKILLS

• Logistics management

• Warehouse operations

• Process optimization

• Customer relations

• Task delegation

• Team Training

• Problem solving

• Conflict resolution

EXPERIENCE

January 2024 - Current

Sr. Operations Administrator

FedEx Ground Hamilton, USA

September 2011 - December 2022

Figure Skating Director & Coach

Heckman Ice Rink Hirschau, Germany

January 2001 - November 2005

Figure Skating Director

New Roc City New Rochelle, New York

Directed teachers for learn-to-skate programs, improving instructional effectiveness and participant engagement.

• Managed daily operations for efficient package processing and distribution.

• Coordinated logistics to ensure timely delivery of shipments across regions.

• Facilitated communication between departments to streamline workflow and resolve issues.

• Provided technical support, troubleshooting issues to minimize downtime.

• Handled customer service calls and inquiries to enhance customer experience.

• Resolved customer conflicts by actively listening and addressing concerns to improve satisfaction.

• Promoted high level of customer service to maintain client satisfaction. Directed learn-to-skate program, overseeing planning, testing, and training for competitions to enhance participant skills and engagement.

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• Mentored and coached staff members to achieve peak performance levels. Managed staff scheduling and training programs for rink personnel to optimize team performance and service delivery.

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Formulated long-term objectives while managing daily operations to ensure program sustainability and growth.

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• Oversaw daily operations of ice rink facility and ensured safety compliance.

• Developed and implemented strategic marketing plans to attract new customers.

• Facilitated community outreach events to promote skating programs and activities. Organized testing sessions, competitions, and seasonal performances to showcase skater progress and foster community involvement.

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• Oversaw comprehensive staff training initiatives to elevate service quality and efficiency.

• Managed budgets to optimize resource allocation and support financial planning for programs. September 1996 - December 2000

Service Technician

T-Netix White Plains, USA

April 1993 - October 1998

Secretary

New York City Board of Education Brooklyn, USA

September 1986 - August 1990

Unit Clerk

Westchester County Medical Center Valhalla, New York

• Facilitated frequent meetings to synchronize team goals with organizational objectives.

• Implemented rigorous safety protocols to maintain a secure environment for all stakeholders.

• Replaced worn-out components with genuine parts for optimal performance of the system

• Serviced and monitored Inmate calling system

• Adhered to safety protocols during service and repairs to ensure safe working environment

• Leveraged communication skills to effectively engage with customers and deliver technical guidance

• Coordinated communication between company and AT&T to streamline service operations

• Greeted visitors warmly, ensuring a positive first impression and seamless check-in experience. Answered incoming calls promptly, routing messages to appropriate departments to enhance communication.

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• Executed data entry tasks, generating detailed reports to support decision-making processes.

• Managed patient records and ensured accuracy of medical documentation. Coordinated effective communication between healthcare staff and patients to enhance service delivery.

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• Scheduled appointments and maintained daily office operations efficiently.

• Assisted with patient admissions and discharge processes seamlessly. Supported clinical staff with essential administrative tasks during peak periods to ensure smooth operations.

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• Updated hospital databases and ensured compliance with regulatory standards diligently.

• Prepared charts for outpatient and inpatient services. Monitored faxes and emails for incoming orders or requests from physicians or other healthcare professionals.

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EDUCATION

April 2010

Special Wellness Practitioner Therapeutic Massage/Cosmetic Helfta Wellness, Germany

May 1991

Bachelor of Arts (B.A.) Communication/English Lit. College of New Rochelle, New Rochelle, NY

CERTIFICATIONS

Wellness Therapist, Certification

REFERENCES

References available upon request

LANGUAGES

German, Bilingual

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