Certified Scrum Master with 10+ IT Experience include 3+ SM experience

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PROFESSIONAL SUMMARY

Ph: 848-***-**** ***************@*****.*** Washington, NJ

Certified Scrum Master with 10+ years of software delivery experience, including 3+ years as a dedicated Scrum Master driving Agile transformation and building high-performing, self-organizing teams. Experienced in facilitating all Scrum ceremonies, coaching cross-functional teams, and improving delivery predictability through effective backlog refinement and estimation practices. Strong hands-on exposure to SAFe practices, actively contributing to PI Planning, managing dependencies through ART Planning Boards, and collaborating closely with RTEs and Product Management. Proven ability to reduce spillovers, strengthen stakeholder collaboration, and enable consistent, high- quality, value-driven delivery in fast-paced Agile environments. Evernorth NJ Scrum Master Feb 2023 - May2025 Optum NJ Scrum Master Nov 2021 - Jan 2023

Responsibilities:

Led cross-functional Scrum teams through end-to-end SDLC, achieving 98% on-time delivery using Agile and Scrum best practices.

Facilitated all Scrum ceremonies (Sprint Planning, Daily Stand-ups, Reviews, Retrospectives, Release Planning), improving delivery predictability by 25%.

Drove stakeholder communication and alignment across onshore and offshore teams, increasing communication efficiency by 30%.

Mentored and coached team members on Agile principles, Scrum framework, and self-management, resulting in a 20% improvement in team velocity.

Acted as a servant leader and conflict resolver, proactively identifying risks, removing impediments, and ensuring zero critical sprint delays.

Managed sprint capacity, hidden work, and dependencies, leading to 20% higher customer satisfaction.

Tracked and analyzed Agile metrics (Velocity, Burndown, Defect Trends) to enable data-driven decision- making and continuous improvement

Fostered a culture of continuous improvement, ownership, accountability, and innovation through effective retrospectives and action tracking.

Reduced average cycle time by 20% through WIP limit implementation and continuous flow optimization using SAFe metrics.

Organized team-building and trust-building initiatives, enhancing team morale and psychological safety.

Bridged communication between business stakeholders and development teams to ensure clarity of requirements and smooth execution.

Improved sprint commitment reliability from 70% to 92% within few PIs by enhancing backlog refinement, story slicing and dependency management.

Drove continuous improvement initiatives, implementing 5+ actionable improvement items per PI, enhancing team efficiency and collaboration.

Reduced defect leakage by 25-30% by reinforcing Definition of Done (DoD) and encouraging built - in quality practices.

Facilitated end-to-end delivery of a simulated Agile project in JIRA, managing backlog prioritization, sprint execution, and sprint reviews for a streamlined workflow. PROFESSIONAL EXPERIENCE

SRAVANI

Scrum Master

2/2

TECHNICAL SKILLS

Express Scripts NJ Pega Developer Sep 2020 - Sep 2021 Moodys NY Pega Developer Sep 2019- Sep 2020

AAFES TX Pega Developer Jan 2019 - Aug 2019

Responsibilities:

Served as a Pega System Architect, leading design, development, and business analysis efforts to ensure Successful delivery of project objective aligned with business goals.

Participated in Pega 8.x upgrade testing and defect resolution, contributing to 100% successful migration with zero post- deployment issues for 100+ end users.

Investigated and resolved production issues by analyzing Pega logs and alert logs, improving system stability and reducing escalations by 25%.

Performed code reviews and recommended improvements aligned with Pega best practices, focusing on reusability and performance; led knowledge-sharing sessions to promote collaboration and enhance team- wide understanding of project architecture and solutions.

Extensively involved in deploying application rules across multiple environments, ensuring seamless transitions and maintaining zero-defect delivery in production. Durr India Private Limited Chennai Quality Engineer Sep 2008 - Feb 2013 Responsibilities:

Collaborated with developers and business analysts to perform various types of testing throughout the Software Testing Life Cycle (STLC) and defect life cycle management.

Executed manual testing, designed and analyzed test plans, test cases, and user scenarios, identifying and analyzing bugs, while creating detailed test strategies and documents based on business requirements and design/application walkthroughs.

Collaborated with development and BA teams to triage and resolve 150+ defects, contributing to a 98% sprint closure rate in Agile sprints.

Professional Scrum Master Certified SAFe® Scrum Master AI for Scrum Masters-Scrum Alliance Generative AI Fundamentals – Databricks Agile Project Management- Google Foundations of Project Management - Google Scrum Fundamentals Certified (SFC)-Scrumstudy Generative AI Overview for Project Managers - PMI Generative AI Fundamentals – Databricks Conflict Resolution for Professionals - GoSkills Confluence Certification – Atlassian JIRA Certification - Atlassian Pega Certified System Architect (CSA) Pega Certified Senior System Architect (CSSA) Certified in developing enterprise application & web services using J2EE technologies -NIIT Methodologies: Agile, Scrum, SAFe, Waterfall

Programming: Pega Rules Process Commander (PRPC), Java, SQL Tools: JIRA, Kanban, RALLY, PL/SQL Developer, Confluence, SharePoint MS Office Skills: Visio, Power Point, Excel and Word Other tools: POSTMAN, SOAP UI, HP QC, GitHub

Master of Business Administration (Operations Management), IGNOU, New Delhi Bachelor of Engineering (ECE), Anna University, Tamil Nadu EDUCATION

CERTIFICATIONS

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