customer service, retail

Charles Spiva

Slidell, LA ***** +1-985-***-**** ******************@*****.***

Professional Summary

I'm Charles, and I've spent some time working in my family's catering business, where I've picked up some valuable skills like busing tables, creating orders, and handling the cash register. I also worked at McDonald's for three months in Slidell, where I learned how to stay fully composed in the face of any customer, even unreasonable ones. During my time there, I became skilled at multitasking, even when we were behind, juggling multiple orders and responsibilities while keeping a level head. I genuinely enjoy interacting with people and believe that a friendly smile can go a long way in creating a positive experience.

I'm pretty good at conflict resolution, and I always strive to stay patient and professional, even in challenging situations. Being part of JROTC for two years in high school taught me a lot about discipline and teamwork, and I really enjoy tackling new challenges and taking initiative. My experience has shown me that staying calm under pressure and being able to adapt quickly are essential to delivering great service. I'm excited about the opportunity to contribute to your company and help it shine, while delivering great service! Education

High school diploma

Northshore High School Slidell, LA

September 2024 to February 2025

At my previous high school, Salmen- I was in JROTC, and I enjoyed the challenge and camaraderie. Skills

English Customer service Bussing Communication skills Managing product quality assurance teams - Largest product quality assurance team managed (6-10 team members) Cleaning Experience Time management Retail math Microsoft Word Product quality assurance - Product quality assurance experience (Less than 1 year) Catering Conflict management Basic math Teaching Sales Cashiering Quality control process implementation - Quality control processes implemented (1-2 processes) Phone etiquette Computer skills