Operations Management and Process Improvement Leader

Andy M. Flanagan

**** ********** ****, ******, ***** 76247

972-***-**** • *********@*****.***

OPERATIONS MANAGER

Manufacturing Management / Plant Leadership / Operations Excellence

Expert Product Knowledge / New & Established Facilities / Production Process Control

· Employee Relations & Leadership · Cost Center Management · Budget Control & Maintenance · Assembly & Labor Cost Analysis · Continuous Process Improvement · Customer Relations & Satisfaction · Efficient Production Schedules using LEAN Manufacturing · Vendor Relations & Management · Quality Assurance Oversight · Inventory Control & Issuance

FEDEX SUPPLY CHAIN. – Fort Worth, Texas

AKA ATC Logistics GENCO Logistics then purchased by FedEx

Test and Repair & Returns Center Supervisor (2005 to Present)

Manage and coordinate 75 to 125 staff members, engaging in a broad range of testing and repair activities for multi-layered logistics services provider, supporting high-profile clients such as: AT&T Mobility, Nokia, Motorola, GM, and Ford.

Managed all aspects of Returns department for my customer AT&T

Accountable for performance of manufacturing personnel and budget for cost centers in areas of assembly, testing and troubleshooting assemblies, and repair / refurbishment of returned product.Assured high production levels by leading cost centers activities. Bolstered and advanced a wide array of manufacturing efforts, including documentation, design improvements, product cost management, and equipment layout / selection. In charge of developing, communicating, and executing Annual Operation Plan for department.

Instrumental in turning around struggling department into profitable center.

DNA COMPUTING SOLUTIONS – Richardson, Texas

Production Control Manager (1998 to 2005)

Spearheaded and facilitated interactions with external assembly vendors, assuring proper scheduling, efficient kitting, proactive problem-solving, quality output, and on-time deliveries. Screened, selected, and certified assembly and fab houses using IPC and ISO 9001 standards. Controlled all aspects of stockroom with direct accountability for staff performance, inventory control, kit scheduling, receiving, shipping, and material issuance. Administered MRP, including loading forecasts and processing / tracking MRP for all products and prototypes daily. Oversaw assembly shop, including orders for product builds.

Built and preserved positive working relationships with both internal and external customers.

TELTRONICS, INC. (acquired SRX Telecommunications, Inc.) – Sarasota, Florida

Production Manager (1997 to 1998)

Propelled operations with full responsibility for product manufacturing, cost center, repair center, customer services, testing, and assembly and repair personnel. Charged with managing a large number of domestic and international accounts. Maximized manufacturing flow by serving as an intermediary between Engineering and Production departments.

Retained by Teltronics upon purchase of SRX Telecommunications, Inc., assisting both companies with acquisition and merger.

Relocated to Sarasota, establishing and managing manufacturing and repair center areas within 2 months of relocation.

Sustained high customer satisfaction levels by providing exemplary service and full operational support.

Considered resident experts for all products and processes

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