Administrative Assistant with Customer Service Focus
Resume:
Karlee Palmer
402-***-**** (c) ************@*****.*** (e)
Career Overview:
Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.
Skill Highlights:
Problem Solving
Self-starter
Deadline oriented
Microsoft word
Spreadsheet development
Employee training
Multi-task management
Great organizational skills and telephone skills
Time Management
40-45 WPM
Data Entry
Customer Service
Volunteer Work:
Volunteered at Open Door Mission, Vala’s Pumpkin Patch, and was also chosen to help assist a youth basketball camp.
Customer Service:
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Training:
Helped train at home agents in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.
Work History:
12/2022-Present: /Kiewit
Job Title: Accounts Payable Specialist
Job Description: Multiple duties of which include: processing expense reports, creating fuel cards, updating card information, updated project numbers for Employees, updating reports daily of any new employee information, etc.
03/202*-**-****: Aerotek/AMN Healthcare
Job Title: Credentialing Specialist
Job Description: Did compliance for traveling nurses making sure they had all required documentation to start on time, as well as conducted monthly audits to insure they remained compliant during their time at their current Faciltiy.
03/2021-2022: Aerotek/TD Ameritrade/Schwab
Job Title: Banking Operations
Job Description: Processing client’s requests for: internal transfers, check requests, handling some IM accounts, direct rollovers, and third party distributions.
09/202*-**-**** Remedy Staffing/Blue Cross Blue Shield
Job Title: Customer Care Agent Job description:
Took inbound calls to assist individuals with medicare supplement plans.
Worked with Armor Health questions regarding their in network and out of network benefits and coverage.
09/2019-04/2020 Aerotek/HDM
Job Title: Claims Processor
Processed medical claims for the VA
Worked with ECAMS
09/2015 – 07-2019 Paypal
J ob Title: Customer Service Representative
Did inbound calls for customers personal and business accounts.
Started off helping with new customers and top customers and then mainly helped with site support for business accounts.
04/2014-09/2015 EMS
Job Title:Customer Service Representative
Assisted Realtors with their MLS Listings, and then took inbound reservations for 1Hotels and Baccarat Hotel.
12/2012-07/2013 Remedy Staffing
Job Title: Loan Specialist
Assignment for Bank of the West Post-Closing, Scanning Loan files Customer service with doc release
09/2012-12/2012 West Corporation
Job Title: Supervisor for Toys R Us and General Electric
Troubleshoot all customers’ complaints and questions.
Conduct webinars for at home agents.
09/2012-12/2012 Hyatt
Job Title:Reservation Specialist
Handled all incoming reservations requests
Handled customer complaints and questions.
02/2011-08/2011 Professional Research Consultants
Job Title: Surveyor
Conducted outgoing nationwide Medical Surveys regarding hospital and clinical stays and experiences
Education:
2011 – Graduated Millard South High School (diploma)
References:
Marybeth Oatsvall
Cheyenne, WY
Stephanie Odden
Pierre, SD
Tonia Teers
Cheyenne, Wy
Contact this candidate