Tech-Savvy IT Help Desk Professional

LAWYER ALLEN

IT HELP DESK

CONTACT PROFILE

314-***-****

************@*****.***

Tech-savvy, detail-oriented IT professional with hands-on experience troubleshooting hardware and software issues and working directly with users in a customer-facing environment. I hold an AWS Certified Cloud Practitioner certification, a Security+ certification, and an Associate’s degree in information technology from Ranken Technical College. I pick up new concepts quickly, communicate clearly, and stay patient when walking others through technical problems. I’m looking to contribute to a help desk or support team where I can provide reliable support while continuing to learn through real-world experience. SKILLS EXPERIENCE

Technical Skills

• IT support and

troubleshooting

(hardware and software)

• Virtualization

fundamentals and virtual

machine management

• System maintenance,

configuration, and basic

diagnostics

• Cloud computing

fundamentals (AWS)

• User support and

customer-focused

technical communication

Certifications

• AWS Certified Cloud

Practitioner

• CompTIA Security+

Customer Service Representative – Imo’s Pizza

2023 – Present

Supported customers by resolving issues related to orders, payments, and service quality in a fast-paced environment. Handled multiple tasks at once while staying organized, professional, and focused on finding practical solutions. Regularly communicated with customers to explain next steps and ensure issues were fully resolved.

Technical Support Simulation – Ranken Technical College 2024 – Present

Completed hands-on technical support simulations

involving common user issues such as hardware failures, software problems, and network connectivity errors. Worked alongside classmates in lab environments to troubleshoot issues, provide peer support, and practice explaining technical solutions clearly while working under time constraints.

EDUCATION

University City High School

2020 – 2024

Final GPA: 3.5

Ranken Technical College

2024 - Present

Associate’s In Information

Technology

Contact this candidate