Results-Driven Tech Support & Logistics Leader
Resume:
Hello
I’m Stefan Prime
Riverton Utah 84065
*********@*****.***
Skills
Results-driven professional with expertise in technical support, logistics, and operations management. Proven ability to troubleshoot and resolve hardware, software, and peripheral issues while delivering exceptional customer service. Skilled in quality assurance, order fulfillment, and supply chain efficiency, with experience in fast-paced retail and distribution environments. Adept at training and team leadership, recognized for improving processes and mentoring new hires. Strong attention to detail, safety compliance, and operational excellence.
Key Skills:
●Technical Support & Troubleshooting
●Customer Service & Problem-Solving
●Logistics & Supply Chain Operations
●Quality Assurance & Process Improvement
●Order Fulfillment & Inventory Management
●Training & Team Leadership
●Safety Compliance & Efficiency Optimization
Experience
MONTH 20XX - PRESENT
Amazon, Salt Lake City - Vrets process guide
●In collaboration with my Process Assistant (PA), I successfully co-manage and oversee VRETS (Vendor Returns, Excess, and Trash Solutions) operations. This includes processing obsolete, recyclable, or donated inventory, as well as coordinating the return of products to vendors. Additionally, I ensure the proper organization and disposal of hazardous materials in compliance with safety regulations.
●Recognizing the critical importance of hazardous waste handling, I spearheaded an initiative alongside James Otto to standardize VRETS hazmat procedures across all shifts. This effort improved safety protocols, ensuring the proper removal, processing, and documentation of hazardous materials, minimizing risk and enhancing operational compliance.
●
Dec 2022- May 2023
Sysco, West Jordan - Order selector
●Highly skilled in accurately and efficiently assembling customer orders within the demanding distribution environment of Sysco Corporation. Adept at utilizing cutting-edge technology and adhering to safety protocols to ensure timely and precise order fulfillment.
April 2013-december 2022
Walmart, Grantsville - unloader, Order filler, quality assistance, processor
●Adept at handling the unloading process efficiently while ensuring the highest standards of quality control. Proven ability to work in a fast-paced environment and contribute to a smooth flow of operations within the Walmart supply chain.
March 2002-2010
Prime Recognition - CTO
●Partnered with the CEO to manage client relations and resource allocation, while supporting the COO in aligning supplier capabilities with production resource needs. Oversaw technical software and hardware used in manufacturing operations, ensuring system reliability and integration.
Education
March 2013- October 2015
George c wallace community college
Dothan AL
Studied general education and computer science
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