Administrative Support Specialist & Childcare Leader

Michelle T. Whitaker

Administrative Medical Assistant/ChildCare Director /Teacher’s Assistant

*** ****** ****** ********, ***** Carolina 28052

443-***-**** / ***************@***.***

SUMMARY

Highly motivated professional with extensive hands-on experience in providing administrative support to complex family structures and business settings. Skilled in managing front-office functions, including customer service, client tour appointments, billing and collections, and records management. Success in optimizing delivery of care by automating electronic payment systems and continuously measuring performance metrics. Seeking to enter a new work environment where I can utilize my skills and grow my customer service skills.

EXPERIENCE

Southwest Charlotte Stem Academy, Charlotte, North Carolina Teacher’s Assistant/Floating Substitute

August 2021- Present

Setup equipment, prepared materials, and ensured that the classroom is clean and safe. Led discussions, group projects, and small-group instruction. Assisted with grading assignments, tests, and homework while taking attendance, tracking student progress, and maintaining records. Worked with students who needed extra help while providing support for behavioral, emotional, and developmental issues. Communicated with parents about student progress, and participated in meetings and events. Assisted with lesson planning and preparation while developing teaching aids such as activity sheets and drawings to help with general knowledge of classroom routines, concepts, and activities. Future Footprints Daycare, LLC., Baltimore, Maryland Child Care Director

December 2009- May 2021

Directed preschool activities and provided day care instruction. Prepared and submitted budget for management approval. Recommended and ordered teaching materials. Interviewed and recommended new teaching and service staff hires. Informed parents of facility enrollment procedures, policies and activities. Ensured full compliance with state procedures and policies. Trained teachers in understanding children's learning and behavioral problems. Recommended behavior improvement strategies to optimize learning experiences. Monitored facility activities to ensure compliance with local and state requirements. Reviewed and approved food purchases and menu plans. Provided medications to children per parental instructions. Assigned classroom duties in case of teacher absences. Client First Brokerage- Benefit Group Services, Towson, Maryland Front Desk Secretary

May 2007 - November 2009

Greeted and welcomed guests in person and on phone; answer and direct inquiries to the designated department. Maintained logbooks, including sign-in/out logs, front desk expenditures, and calls received. Picked up and sort daily incoming correspondence and delivered sorted mail to addressees. Maintained executive managers’ calendars by planning and scheduling conferences, teleconferences, and travel. Developed and utilized effective filing and retrieval systems and maintained office supplies by placing orders and evaluating new products. Managed the front office reception area by cleaning and organizing the desk and visitor lobby.

God’s Gift Daycare Center, Baltimore, Maryland

Child Care Owner

September 1998- December 2006

Provided care for and supervised children of different age levels in a child care center. Ensured children were safe during activities and throughout the day. Managed mealtimes, naps, preparing bottles, and changing diapers for infant groups of about 15 babies aged 1-6 months. Led songs and games as well as arts and crafts activities. Started a parent feedback survey program and received 90 percent positive ratings for care across the first year of the program. Planned and accompanied children on day trips and excursions outside of the center.

The Maryland Insurance Group- Maryland Casualty Company, Baltimore, Maryland Executive Secretary

June 1990 - October 1998

Maintained the executive's agenda and assisted in planning appointments, board meetings, conferences etc. Attend meetings and keep minutes. Received and screened phone calls and redirected them when appropriate. Handled and prioritized all outgoing or incoming correspondence (e-mail, letters, packages etc.). Made travel arrangements for executives. Handled confidential documents ensuring they remain secure. Prepared invoices or financial statements and provided assistance in bookkeeping. Monitored office supplies and negotiated terms with suppliers to ensure the most cost-effective orders. Maintained electronic and paper records ensuring information is organized and easily accessible. Conducted research and prepared presentations or reports as assigned. EDUCATION

The Community College of Baltimore County, Baltimore, Maryland Administrative Medical Assistant Certification – November, 2020 Baltimore City Community College- Liberty Campus, Baltimore, Maryland Word Processing and Typing Certification- October,1998 The Maryland Insurance Group- Zurich America, Baltimore, Maryland Microsoft Suite and PowerPoint Certification - October,1998 Towson Stratford Business School, Towson, Maryland Data Entry Certification - November,1987

Northwestern High School, Baltimore, Maryland

Course of Study: Business and Fiscal Application- June,1980 CERTIFICATIONS

Child Care Director

Infant and Toddlers

SIDS and the Child Care Environment

Health and Safety

Child Care Administrator

Emergency Preparedness

Developmental Screening Overview

CORE QUALIFICATIONS

Program management

Workflow optimization

Schedule management

Medical terminology

Performance metrics

Accounts receivable and payables

Staff development and Coaching

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