OLUWASHINA TIMILEHIN BESTFORTUNE
Lagos, Nigeria +234 701-***-**** +234 806-***-**** Email:
*******************@*****.***
LinkedIn Profile: http://https://www.linkedin.com/in/bestfortune-oluwashina View Portfolio: http://https://bit.ly/Bestfortune
Virtual Assistant Administrative Support Customer Support VA Professional Summary
Detail-oriented Virtual Assistant and Administrative Support Professional with 3+ years of experience supporting daily operations, customer communication, scheduling, documentation, and records management across retail, education, and online business environments. Highly skilled in email and calendar management, customer support, data entry, and workflow coordination using Google Workspace, Microsoft Office, Trello, Asana, and Calendly.
Core VA Skills
Virtual Assistance • Administrative Support • Email & Calendar Management • Customer Support • Data Entry • Records Management • Scheduling • Document Preparation • CRM Support • Operations Support Tools & Software
Google Workspace • Microsoft Office • Slack • Trello • Asana • Notion • Calendly • Canva
Professional Experience
• Personal Assistant Edithive - Lagos State Jan 2026 - present
•Managed calendars, appointments, and scheduling to ensure efficient time management.
• - Handled email correspondence and responded to inquiries professionally.
• - Maintained confidentiality of sensitive information and communications.
• - Supported daily operations by managing tasks and prioritizing workload.
• - Communicated with clients and team members to ensure smooth workflow.
Customer Care / Virtual Assistant Daisyhairline – Online Store Dec 2023 – Jun 2025
- Handled 50+ weekly customer inquiries via email, phone, and social platforms.
- Managed order processing, delivery tracking, and after-sales follow-ups.
- Maintained accurate customer records and communication logs.
- Resolved complaints and ensured high customer satisfaction.
Administrative Officer GD Excellent International School – Nasarawa State Sep 2024 – Aug 2025
- Managed email inboxes, calendars, scheduling, and correspondence for senior staff.
- Drafted official documents, reports, and internal communications.
- Coordinated meetings and internal communication between staff and parents.
- Maintained organized digital records for audit readiness.
Facility / Store Manager Joy Shopping Complex – Niger State Dec 2021 – Jun 2024
- Managed inventory, procurement, and stock control operations.
- Assisted recruitment by screening CVs and scheduling interviews.
- Prepared inventory, budget, and facility reports.
- Coordinated vendors, security, and cleaning teams. Education
B.Sc. Education (Chemistry) Tai Solarin University of Education 2019 – 2023