Customer Service Oriented Store Manager
Resume:
Theresea Winsor 480-***-****
Mesa, AZ 85206
Phone 480-***-****
E-mail **************@*****.***
Theresea Winsor
Objective To obtain a position within the customer service industry, where my skills and experience will be used to achieve company and personal goals. Work Experience
February 2016 – Current US Polo Assn Tempe, Arizona Store Manager
Utilizing corporate secure online sites for auditing daily paperwork to ensure proper accounting policies are being followed
Responsible for all Human Resource aspects inside the store for entire staff
Maintain all visual standards sent by corporate on a monthly basis
Coaching entire staff on all policies and procedures to be able to provide the best customer service experience
Compiling reports daily and weekly on sales, payroll, and inventory levels to properly plan store weekly payroll and inventory planning
Communicate with stores throughout district to compile information that the District Manager needs in regard to inventory issues
Complete daily opening and closing procedures and following all banking procedures
Conduct weekly inventory at store level while maintaining proper inventory control and record keeping
April 2015-January 2016 The Children’s Place Phoenix, Arizona Store Manager
Accountable for auditing paperwork weekly to ensure proper accounting and company procedures are being met
Maintain visual standards sent by corporate and adapting to fit the stores unique layout and size
Responsible for opening and closing the store and following all banking procedures
Utilizing our customer service survey scores to train staff on any opportunities and praise successes, with a year to date score of 95%
Coaching the staff day on proper policies and procedures to provide the best customer service
Jul 2011- April 2015 Gymboree Outlet Tempe, Arizona Store Manager
Reduced inventory loss in the store from a 4.85 % to a .25 % in a 3-year timeframe with system of checks and review of inventory procedures
Operate and manage store within company guidelines with leeway to focus on individual and unique demographic to maximize sales
Utilize customer service evaluations and net promotion scores through online surveys, achieving a 97%
Associated with various retail outlets within Arizona Mills Mall through networking with managers to build relationships for security and business aspects.
Liaison for all outlet store managers in the district for standards of policy and procedures for operations and visual
Theresea Winsor 480-***-****
Jan 2006-Feb 2011 Fashion Bug Chandler, Arizona
Store Manager
Build loyal customer relationships by providing superior individualized customer service
Conducted extensive interviews, screening, hiring and training of all employees and managers for home and various locations
Accountable for store security in opening and closing of the facility
Performed semi-annual inventory processed by each store with attention to accuracy of inventory control and documentation
Accountable for daily balancing of deposits and Financial Settlement Reports Aug 2004 – Jan 2006 Cracker Barrel Peoria, Arizona Retail Manager
Managing a sales team of 6-15 retail associates as well as 8-15 cashiers
Traveled and managed various stores in the region as needed
Consistently met weekly and monthly payroll accounting goals
Responsible for hiring, terminating, training, and coaching of sales staff
Achieved and exceeded semi-annual inventory standards through detailed systems
Accountable for accurate receipt and proper presentation of merchandise to meet with in exacting company standards
Maintaining accurate accounts payable for external vendors
Coaching sales staff on meeting individual, store, and company sales goals Jan 1997 – Aug 2004 Kmart Mesa, Arizona
Soft Line Area Manager
Manage team of 4 department managers plus 15+ sales associates
Ensure proper quality of merchandise layout and accuracy of pricing
Maintained inventory control within 2.49% of loss over sales goals
Responsible for human resource issues for various departments
Accountable for store security in opening and closing procedures Education Jan 2004 – Dec 2005 University of Phoenix Mesa, Arizona Master of Business Administration
Aug 1994 – Dec 1996 Northern Arizona University Flagstaff, Arizona Bachelor of Science – Fashion Merchandising
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