Customer-Focused General Manager with 10+ Years' Experience

Flower Mound, TX ***** (***) ***- **** ***********@*****.***

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MATTHEW JAMES MILLER

PROFESSIONAL SUMMARY

A customer-oriented General Manager with 10+ years of experience focused on increasing revenues and expanding margins. Strong history of devising precise and targeted business operations, managing costs, reviewing performances and driving change. A forward thinking leader with expertise in setting goals, quality standards, and growth initiatives while leading quick and efficient attainment of objectives.

SKILLS

Microsoft Office Suite: Excel

Custom design, creation and implementation of new spreadsheets based on company needs

Personnel Management (strong interpersonal skills)

Exemplary performance in positions of increasing responsibility

Department Budget Planning

WORK HISTORY

GENERAL MANAGER 02/2015 to Current

T's Bar & Grill, s

Purchasing: Buying the right amount of the correct inventory to meet store needs.

Pricing: Establishing the correct price per item to achieve the maximum profit margin.

Consistently exceeded daily sales targets ranging from 13-30%.

Liquor Cost (held average below 23%).

Prime Cost ( held average below 53%)Total COGS and labor cost; the sum of all ingredients plus all of the overhead associated with all labor required.

Prime Cost was met by focusing on inventory costs and an effective use of team generated labor.

Met monthly sales goals for 8 months straight.

Highest Jim Beam Apple sales in the state of Texas per TABC website.

Began “Eagle's Nest” which has been adopted by 4 other locations in the state.

The Eagle's Nest is displaced Philadelphia citizens who became a huge increase in sales for our club.

Budget Administration (Bands, PayChecks, Kitchen, liquor cost, sales etc.).

Staff Development (Weekly meetings to continue to grow our product knowledge on what we serve).

Revenue Generation ( Weekly specials, entertainment, etc.).

Vendor Coordination ( Constant communication to grow our bar through the brands we serve).

Inventory and Supply (Daily, weekly, monthly checks to keep our liquor cost at the correct %).

COGS.

Entertainment Scheduling.

Overhead Costs.

Liquor Sponsor.

Staffing (Waitress, Bartender, Door, Security, Bar-back, DJ, etc.).

DIRECTOR OF SALES 01/2014 to 11/2019

Patriot Payment Group, Dallas, TX

Manage two teams of call center agents by formulating and coaching effective ways to achieve new accounts.

Both teams consist of 30 outbound agents with one team lead I have chosen to keep operations running smoothly by monitoring calls.

In charge of final interviews, hiring, termination, scheduling, call center logistics, software knowledge, pay periods, bonus/incentive ideas, sales goals, monthly budget.

Being available as a coach and a manager and held accountable for what my center does as a whole.

Monitoring queue and track outbound calls by creating different charts and graphs that help both teams identify their strengths and weaknesses in hope that it creates clarity on where their success derives from.

Motivate and encourage team leads and agents individually and as a team through positive communication and feedback.

I have changed the sales script and delivery several times based off of hours of listening to phone calls.

Trial and Error in an attempt to deliver a better call to close ratio.

Our numbers in the call center have tripled per week and growing.

These are due to changes in the script, a positive moral, and daily incentives to try and have all 5 days of the week be consistent.

I have taken multiple Management and Human Resource training courses: ex: Diversity in the Workplace, Sexual Harassment, Time Management, etc.

Management Strengths: Schedule Adherence, Enforcing Policies and Procedures, Corrective Action and being able to positively motivate employees without micromanaging.

SALES MANAGER 08/2012 to 01/2014

CPI One Point, Lewisville, TX

Consistently a top producing/earning Director in the company.

Personally deliver more revenue/month than any other salesman while managing a team of salesman.

Personally opened over 300 new accounts in less than one year as a director.

Set company record for new accounts in a month along with highest average over a 6 month period.

Responsible for managing a book of business exceeding 1 million dollars annually.

Promoted to Sales Director for the entire DFW region after only 8 months with CPI.

Hired and training a team of 4 sales and service professionals.

Number 1 in the entire company with 157 New Accounts while a Sales Manager(1/13- 7, ).

Entire book of business generated by cold calling (no lead has ever been provided to me).

Responsible for consistently building rapport & managing my own accounts.

Consistently won numerous sales awards, including daily, weekly and monthly.

SENIOR CREDIT ANALYST & BUSINESS DEVELOPMENT MANAGER 02/2010 to 11/2012

CRE Credit Services, Dallas, TX

Highest closing percentage (25.81%) in the entire company (next closest 18.29%, 9.97% average).

Top 3 in the company for internet lead sales first three months in a row.

5th in the company for sales during my tenure in the sales department.

Enrolled over 80 clients totaling more than $100,000 in company revenue in 6 months.

EDUCATION

Northwestern State University

Bachelor of Arts, Journalism, English, 12/2008

Subiaco Academy Catholic Boarding School

2003

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