Senior Client Relationship & customer manager

Sarah Bailey

Saint Johns, FL • 904-***-**** • ***************@*****.***

SENIOR ACCOUNT MANAGER

Insurance, Benefits & Claims Management

Senior client-facing account management professional with 28+ years of experience leading complex client portfolios, renewals, escalations, and retention strategies across Employee Benefits and Insurance markets.

CORE SKILLS

Client Account Management • Relationship Building & Retention • Claims Escalation & Resolution • Client Onboarding & Implementation • Renewals & Carrier Negotiations • Compliance & Risk Management • Executive Communication • RFP & TPA Questionnaires S&S; Healthcare Account Manager / Escalated Claims Project Specialist 2019–2025 Owned client relationships, led escalated claims resolution, partnered with executives and carriers, improved processes, and restored carrier trust enabling administration of thousands of members. Hylant Senior Client Advocate 2017–2019

Managed client accounts, eligibility, onboarding, claims advocacy, and compliance communications. Willis Towers Watson Client Manager 2016–2017

Supported client strategy, renewals, RFPs, and benefit analysis. The Blackford Group Broker / Office Manager 1997–2016 Led client enrollments, renewals, claims support, and daily operations. EDUCATION

Associate Degree, Keiser University • Florida State College at Jacksonville LICENSE

Resident Health, Life & Variable Annuities License (1997–2025; termed due to lack of appointment)

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