Customer Service & Accounts Specialist

Anita B. Mendoza

**** * ***** **, *** ****, Mesa, AZ 85212 480-***-**** *****************@*****.***

Objective

Obtain a position that will allow me the ability to apply my skill set and work experience to help the organization growth as well as my own.

Skills & Abilities

Cash-handling experience.

Friendly and enthusiastic.

Proficient with POS systems and tablet-based payment applications.

Motivated to exceed sales goals.

Excellent interpersonal skills.

Fluent in Spanish.

Detail-oriented and organized.

Able to walk and stand for long periods of time.

Experience

PATIENT ADVOCATE MEDIMPACTE FEBRUARY 2025 – CURRENT

·Duties

oCustomer Service

oContact pharmacies for medication needs

oWork with patients to help receive medication

oComplete patient paperwork accurately and efficiently

ACCOUNTS RECEIVABLE LEAD PANORAMIC HEALTH SEPTEMBER 2022 – JULY 2024

·Duties

oWork insurance denials

oProcess insurance payments

oBank deposits

oPost patient and insurance payments

oReceive incoming calls from patients

·Systems

oAthena

oAdvanced MD

oAcumen 2.0

oEpic

oInsurance Portals

United Healthcare

Zellis

Payspan

Availity

PMD Soft

PATIENTS SPECIALIST PANORAMIC HEALTH FEBRUARY 2019 - SEPTEMBER 2022

·Customer Service

oReceive incoming calls from patients

oHandling patient payments

oCall insurance regarding unpaid claims

oWork Self-Pay Reports

oTrain new employees in customer service

ASSISTANT MANAGER CATHERINES MAY 2008 – FEBRUARY 2019

·Supervision

oDirecting employees

oDelegating tasks

oHandling customer service issues

oLead operational projects or tasks

·Reporting

oHelp monitor employee performance

oOversee sales and service processes

·Administrating

oReceiving and stocking inventory and merchandising

oFile invoices, receipts and other paperwork used in store

oChecking and replying to store emails

·Operations

oConduct interviews, hire, train and evaluate the performance of employee

oMaintain the store and monitoring security

oDelate tasks, such as cleaning duties, to associates

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