Business Expansion & Ops Leadership Expert

ABIGAIL M. HOLOCHER

Senior Business Expansion Leader Project Manager Recruitment & Operations Expert

Encinitas, CA • 917-***-**** • *******.********@*****.***

PROFESSIONAL SUMMARY

Dynamic business expansion leader with 10+ years’ experience scaling operations, developing revenue pipelines, and driving organizational growth across healthcare staffing and commercial contracting industries. Known for transforming underperforming divisions into high-producing business units through operational leadership, strategic partnerships, and high-impact project management.

From 2020–2024, successfully grew an Elite Restoration Services company from residential-only services to full commercial operations—individually generating $800,000+ in annual revenue as Project Manager while building client relationships, overseeing large-scale projects, and improving internal workflows.

Blends executive-level recruitment expertise, sales leadership, and hands-on operations management to expand businesses, elevate customer satisfaction, and implement scalable systems.

CORE COMPETENCIES

Business Expansion & Market Growth

Project Management (Residential + Commercial)

Strategic Sales Leadership

Operations & Workflow Optimization

Executive Recruitment & Talent Development

B2B Relationship Building

Contract Negotiation

High-Volume Staffing & Credentialing

Client Retention & Service Excellence

Cross-Functional Team Leadership

PROFESSIONAL EXPERIENCE

Project Manager & Executive Assistant

Elite Restoration Services — San Diego, CA 2019–2021

Expanded company operations from residential-only to full commercial restoration services, establishing new revenue channels and market presence.

Personally generated $800K+ annually through strategic client acquisition, project oversight, and service expansion.

Led end-to-end project management including scope development, estimates, insurance coordination, contractor oversight, scheduling, budgeting, and final inspection.

Built commercial relationships with property managers, HOAs, healthcare facilities, and corporate clients.

Implemented new operational systems that reduced project turnaround time and increased profitability.

Senior Recruitment Manager

Ethos Medical Staffing — San Diego, CA (Remote with Travel) Company HQ: Lenexa, KS Oct 2021–Present

Manage and mentor a team of 10+ recruiters while overseeing full-cycle recruitment across multiple clinical specialties.

Oversee and manage a mixed workforce of 1,500+ locum physicians, CNAs, nurses, and allied clinicians, ensuring proper onboarding, credentialing, assignment coordination, and retention.

Secured 100+ new job openings through direct B2B hospital partnerships and relationship development.

Maintain a top 5% retention rate through exceptional service, rapid-response support, and relationship-focused leadership.

Built recruiter training and performance frameworks that improved efficiency, compliance accuracy, and placement speed.

Senior Recruitment Manager

AMN Healthcare — San Diego, CA Jan 2019 – Oct 2020

Staffed travel nurses nationwide during high-volume COVID-19 surges.

Maintained 85%+ retention rate and grew an 80% referral-based pipeline.

Achieved 53 offers accepted (TOA) within the first year.

Developed onboarding and training modules for new recruiters.

Senior Recruitment Specialist

Travel Nurse Across America (TNAA) — San Diego, CA / Little Rock, AR (Remote with Travel) Oct 2011 – Jan 2019

Ranked in the top 125% of graduating recruiter class.

Maintained a 70% retention rate and staffed major national systems including Johns Hopkins, Yale, Stanford, Kaiser, and Georgetown.

Partnered with leadership to implement workflow improvements that boosted recruiter performance and productivity.

EDUCATION

Bachelor of Science in Psychology

San Diego State University

Additional Training & Certifications

Real Estate Agent Certificate — Pocono Real Estate

Pennsylvania Police Academy — PCO Basic Training (Graduated Top of Class)

CERTIFICATIONS & TECHNICAL SKILLS

ATS Systems • Amie (Microsoft-Based) • SAP • QuickBooks • HIPAA • FEMA • APCO

NCIC • PFAD • MOBILE COP

Microsoft Office Suite (Advanced)

65 WPM Typing • Event Planning • Talent Acquisition • B2B Sales

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