Senior Property Operations & Asset Management Leader

ERICKA BAKER

Senior Property Operations & Asset Management Leader Multi-State Portfolio (AZ, TX, GA) Phone: 915-***-**** Email: ********@*****.***

EXECUTIVE SUMMARY

Senior property management and real estate operations leader with 20+ years of experience overseeing large-scale residential portfolios across Arizona, Texas, and Georgia. Expert in LIHTC, HUD, Housing Authority programs, and Fair Housing compliance. Proven track record driving NOI growth, optimizing rent strategies, maintaining high occupancy, and leading large property teams. Experienced in investor readiness, regulatory inspections, capital projects, vendor management, and multi-property operations. Positioned for Director- level leadership within corporate property management, portfolio operations, or tenant services organizations. CORE COMPETENCIES

• Portfolio & Regional Property

• Operations Director-Level Property & Asset Management

• LIHTC, HUD, Section 8 & Fair Housing Compliance

• NOI Growth & Budget Forecasting

• Tenant Relations & Community Retention

• Capital Projects & Vendor Management

• Investor & MOR Inspection Readiness

• Risk Mitigation & Regulatory Oversight

• Staff Leadership, Coaching & Development

PROFESSIONAL EXPERIENCE

Asset Living — Community Manager Smyrna, GA 2023–2026

• Oversaw full operational and financial performance of residential communities aligned with corporate benchmarks.

• Led staff development and training while maintaining operational excellence and resident satisfaction.

• Drove rent growth, KPI performance, and NOI optimization through data-driven leasing and expense control. Managed vendor relationships, capital projects, and compliance reporting for corporate and investors.

Private Owner — Community Director / Portfolio Oversight Phoenix, AZ 2022–2023

• Directed operations for a 31■unit portfolio achieving 100% occupancy and zero delinquency.

• Built vendor networks and maintenance systems to ensure optimal asset performance. • Coordinated leasing, tenant onboarding, compliance documentation, and financial tracking. • Partnered with housing assistance organizations supporting housing stability initiatives. Celtic Property Management — Community Director (LIHTC) Avondale, AZ

2020–2022

• Directed operations for a 425■unit LIHTC community ensuring compliance with federal and IRS regulations.

• Maintained 97–98% occupancy through strategic leasing and resident engagement initiatives. • Prepared financial reporting, rent rolls, delinquency management, and compliance documentation. • Successfully passed IRS and state compliance inspections. Housing Authority of the City of Fort Worth — Assistant Manager TX 2017–2020

• Managed revenue performance, rent collections, and delinquency reduction initiatives.

• Ensured HUD, Section 8, and Housing Authority compliance across housing programs.

• Maintained Yardi records, recertifications, audits, and legal documentation. CubeSmart — Residential Property Manager Atlanta, GA 2010–2016

• Led on■site operations including leasing, maintenance oversight, budgeting, and customer relations.

Public Storage — Residential Property Manager Tucker, GA 2000–2009 • Managed daily property operations, staff supervision, leasing, and compliance with HUD guidelines. EDUCATION & PROFESSIONAL TRAINING

Training in LIHTC, HOME, and NHTF Programs Grace Hill Vision Learning Costello University

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