Operations & Administration Leader in Construction & Mortgage, Dispatc

For over twenty plus years I have worked in various administration and accounting positions within the construction and commercial industry, each position with increasing levels of responsibility. I have been serving in the Mortgage Industry, in both Property Preservation and Code Compliance departments, working as a liaison between Mortgage Servicer, Preservation Company, Investors, scheduling vendors to meet deadlines, as well as, working closely with Code Compliance Officers throughout the United States to prevent violations, demo threats, Court Summons, fines from escalating. All aspects administration levels, accounting, including filing quarterly and yearly taxes.

Areas of Expertise

Liaison between Mortgage Company, Investor, Securing Company, Contractors and Code Compliance Officers

Working remotely without supervision and meeting deadlines, am

Communicate all Levels Management, Outside Vendors, Building Departments, Investors and Clients for efficiency

Communication Skills, Bid Processing, Analyzing, Research, Decision Making, and Finding Solutions to Problems

Full personal and business support to President / Owner in Charge of Banking, Schedule Meetings, Travel

Specialize in Prioritizing to Meet Deadlines While Answering to Multiple Persons Needs

All Accounts Payable and Receivables, Quarterly, Year End Taxes, Payroll, Track Invoices and Follow-up on Payments

Reconcile bank accounts and general ledgers, Maintaining Accurate Financial Records

Ability to Handle all Contracts Liability, Workers Compensation, Vehicle Registration, Insurance, and Maintenance

Establish Medical, Dental for New Hires

Schedule Estimators Geographical for Time Efficiency, Follow Up with Clients to Secure Jobs

Coordinate, Order/Track Materials and Project Progress to Meet Deadlines Under the Daily Pressures

Multitasking, Quick Learner, Great with Computers

Type 70-75 wpm, Office Products, Word Perfect, Word Excel, Access, Quick Books, Data Entry, Outlook, Internet, Mortgage Serving Systems (Fiserv/LoanServ, Black Knight Products, MSP, LPS, P260, FHA Connection, EVARS, Valerie, SafeView),

Professional Experience

Code Compliance Specialist

Safeguard Properties, Inc, Cleveland, OH-(See Below) June 2023 to March 2026

Property Preservation and Code Compliance Specialist

Rushmore Loan Management Services April 2019 to March 2023

oWorked remotely with vendors to protect and preserve properties on Government and Private Loan types

oWork with Vendors and Code Compliance team to prevent escalation to fines, liens, demo threat

oTraining, Coaching, Quality Control

oProcess Point of Sale Inspections (POS), Certificate of Occupancy (CO), Fire Safety Inspections (SACAFA), Bio Hazards

oNegotiate time frames with Jurisdictions

oSee below job descriptions for preserving properties on behalf of Investors, all loan types

Code Compliance Specialist

Safeguard Properties, Inc, Cleveland, OH September 2013 to March 2019

oWorked remotely with vendors code compliance team, and Attorney’s to abate violations to prevent escalation

oHave worked to build a trusting professional relationship with Code Officer’s all over the United States

oAble to work without direct supervision and work on multiple tasks at the same time

oUpon receipt of a violation, review status of loan, property preservation history, order appropriate work, or order bids for work needed to abate violation(s) and make detailed notes in Servicers system

oCommunication with Code Officers throughout the entire process to prevent the Issuer of the Violation from escalating the violation to prevent monetary loss to the Company by preventing abatement fees, daily fines, and/or fees from being assessed to the property

oWork with Contractors to verify correct bids provided, submitted to the Investor, and that the Investor approves the work to be completed to resolve the violation, and meet violation deadlines

Liaison / Client Account Representative

Safeguard Properties, Inc, Cleveland, OH May 2005 to September 2013

oWorked on site as a liaison between Mortgage Company, property preservation company, and HUD to preserve vacant properties that are delinquent and become vacant, to protect on behalf of Investors, HUD, VA, Fannie Mae, etc. interests

oDetermine services needed based off Investor Guidelines and business rules to preserve a property to prevent further damage and/or violations from being issued against the property, and take appropriate actions to make sure properties convey in a timely manner, including appealing with HUD/GTR at the time

oMonitor Cost to Date Expenditures, Over Allowable Request and Denial Appeal, Dispute Reconvey, Monitor Vendors Errors

oDocument Client and the company’s system with action being taken, and actions to be taken to preserve a property and transfer timely,

oLoss Draft review to determine if insurance claims to be filed

oSubmit the bids to preserve property to Investor, work closely with Investor on bid reply, appeal bid denials, order work off approved bids, with daily follow up to get work done to accomplish transferring property back to Investor by time deadlines

oAssess Mortgagee or Vendor Neglect, negotiate with HUD, Client, and Vendor on job costs

oTravel and coach new hires and existing co-workers

Office Manager / Executive Assistant / Human Resource Coordinator

Straight Line Construction Company, Inc., San Jose, CA February 1999 to November 2004

oFull personal and business support to President / Owner

oSchedule travel arrangements, meetings, and in charge of scheduling and maintaining daily calendar

oOrganized employee functions, picnics, holiday parties

oHandled Client Complaints

oContracts between all Client and Company, Filed Company Incorporation, Bankruptcy and Dissolution of the Company

oAccounts payable, receivables, all bookkeeping for the Company through QuickBooks

oSuccessfully developed and implemented Online Banking and Payroll procedures for the business, Daily Bank Deposits

oVarious duties included customer relations, All Insurances (Auto, Liability, Workmen’s Compensation, Medical and Dental Insurances, as well as, maintaining strong business relations with all Vendors and Subcontractors

oEntering Clients into QuickBooks system, tracking service rendered, completed, collecting receivables

oAdditional responsibilities included activities related to the Contractors State License Board, preparation for tax audits, weekly deposit reports, monthly, quarterly, and annual taxes, respond to incoming mail, and control of office supplies

oSupervised company business payroll for 25-30 employees, responsible for new hires, termination, status change, personnel files, employment verification, record keeping, overseeing employee unemployment, and workers comp claims

oDirect supervision of office staff, Estimators, and Operations Manager

oRepresented the business interests in matters regarding lawsuits, collections, and appeared in court

oEstimating for 4 construction crews and all customer relations, job preparation, and cost

oPrepared Company for bankruptcy and Dissolution of Company as well as the responsibilities listed below

Operations Manager

Straight Line Fence & Construction, San Jose, CA January 1997 to February 1999

oScheduling Estimators geographically to homes throughout the California Bay Area

oOrganized job site activities -Developed timetables to manage workflow efficiently for up to 8 work crews, ordering and ensuring that materials and job plans were prepared for following day, and problem solving for onsite job concerns

oManaged all billing, accounts receivables activities, job costs

oPerformed standard bookkeeping procedures, ledger, maintenance, and monthly statements using QuickBooks 2000

oProcessed all account executives’ sales reports and maturities

oDirect supervision over office staff, Trained new employees in computer software programs including WordPerfect and QuickBooks

oAssisted in development of new employee training manuals

Education – High School Diploma- Basic Studies; San Jose Regional Vocational – Data Entry and Word Processing

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