Senior Operations Leader Morning & Open-Shift Expert

Karen Karina Clark

Columbus, OH Assistant General Manager Phone: 614-***-**** Email: ***********@*****.*** Availability: Open (Strength in Morning Operations) Professional Summary

Senior-level Assistant General Manager with over 7 years of experience in high-volume restaurant operations. Open availability with proven strength in morning operations, openings, and peak-volume leadership. Expert in crunch-time execution, labor optimization, scheduling, and financial oversight. Advanced operational knowledge including ADP systems, hiring, vendor management, forecasting, and P&L; performance, consistently driving operational excellence and guest satisfaction.

Core Competencies

• High-Volume & Crunch-Time Operations

• Morning Operations & Open Availability

• Opening & Closing Management

• Cash Handling, Cash Cuts & Audits

• Employee & Manager Scheduling

• ADP (Hiring, Onboarding, Payroll Support)

• Inventory Management & Purchasing

• Vendor Relations & Purchase Orders

• Forecasting & Labor Adjustments

• P&L; Review & Cost Control

• Team Leadership & Training

• Food Safety & Compliance

Professional Experience

La Madeleine Country French Café — Assistant General Manager June 2020 – Present

• Lead morning operations and opening shifts while maintaining flexibility for all shifts as needed.

• Manage high-volume crunch-time operations ensuring speed, accuracy, and guest satisfaction.

• Open and close the restaurant with full operational accountability.

• Oversee all cash operations including safe counts, cash drawers, cuts, audits, and deposits.

• Create and adjust schedules for employees and managers based on forecasting and business volume.

• Utilize ADP systems for hiring, onboarding, employee records, and labor management.

• Oversee inventory control, ordering, and purchase orders for all vendors.

• Coordinate with suppliers to ensure accurate deliveries and optimal stock levels.

• Analyze forecasts and adjust labor and staffing to control costs.

• Review and support P&L; performance, identifying opportunities to reduce labor and food costs.

• Ensure compliance with food safety, sanitation, and company operating standards.

• Train, coach, and develop team members and leadership staff.

• Resolve escalated guest concerns and operational issues professionally. Tim Hortons — Assistant Manager

2018 – 2020

• Supported opening and closing operations in a fast-paced, high-volume environment.

• Managed cash handling including cash cuts, drawer reconciliation, and deposits.

• Created employee schedules and supported labor control.

• Supervised daily operations ensuring brand and service standards.

• Coordinated with vendors and managed product deliveries.

• Trained and onboarded new employees.

• Maintained food safety, cleanliness, and operational compliance.

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