Data Entry Specialist with Excel Expertise

VALENTINA AUDU

Lagos Mainland, Nigeria

***********@*****.*** +234**********

PROFESSIONAL SUMMARY

Multifaceted Administrative and Communications personnel, with valuable industry experience and accustomed to working in team-oriented, fast paced and client-centric environments. Demonstrated ability in providing exceptional customer service, enhancing client on-boarding processes, implementing successful strategies and achieving organizational objectives. Proven problem solving and interpersonal skills, self-motivated and prepared to bring 3+ years of progressive experience for overall company’s success. SKILLS

UI/UX fundamentals and digital design tools (Figma, Canva) Training, facilitation, and knowledge transfer Clear written and verbal communication Google Workspace productivity tools Content creation and visual communication Small- scale production and project coordination Sales, customer service, and client relationship management Business operations and basic management Product development and idea execution Time management and workflow organization Wellness coaching and personal development support Entrepreneurial thinking and initiative PROFESSIONAL WORK EXPERIENCE

Customer Relations Officer (Remote) (2024 - Present) HTSF Global Nigeria Limited, Abuja, Nigeria

●Resolved billing inquiries and order issues through phone and live chat support, documenting cases in CRM ticketing systems and escalating complex technical requests to specialist teams.

●Responded to 40+ daily customer inquiries via phone, email, and live chat, resolving billing, order, and account issues.

●Provided step-by-step product guidance and troubleshoot service issues, improving customer satisfaction scores by 15% in six months.

●Build strong relationships with customers through empathy, active listening, and clear communication.

●Managed and updated customer records using CRM tools such as HubSpot to track inquiries and support requests. Yoga instructor & content creator (YouTube) (2024 - Present)

●Create and deliver guided yoga sessions focused on flexibility, relaxation, and mindfulness.

●Plan structured routines suitable for beginners and intermediate learners.

●Engage with an online audience by responding to comments and feedback.

●Demonstrate strong verbal communication and clear instructional delivery.

●Manage personal brand, content creation, and scheduling independently. Data Entry Officer (Remote) (2022 - 2023)

My Shoplivery, Port Harcourt, Nigeria

●Entered and updated 200+ records daily with high accuracy while maintaining strict attention to detail.

●Maintained organized digital databases using Microsoft Excel and Google Sheets for easy access and reporting.

●Organized and maintained confidential company information, ensuring proper documentation and secure storage.

●Improved spreadsheet organization, making it faster to locate and retrieve important records.

●Collaborated with team members to ensure timely updates of company databases. Tutor (2019 - 2021)

Alpem School, Port Harcourt, Nigeria

●Taught and supported students in major subjects, improving understanding and academic performance.

●Prepared lesson plans and learning materials aligned with the school curriculum.

●Provided one-on-one and group tutoring to students with different learning abilities.

●Monitored student progress and gave regular feedback to improve outcomes. English Tutor (National Youth Service Corps) (2018 - 2019) Presidential College, Anambra, Nigeria

●Taught English Language to junior secondary school students, improving reading, writing, and comprehension skills.

●Prepared lesson plans aligned with the school curriculum and WAEC standards.

●Improved students’ essay writing and comprehension performance over the academic term.

●Supported students in exam preparation, leading to better confidence and participation. EDUCATION

University of Calabar 2016

●Bachelor of Science: Accounting

VOLUNTEER EXPERIENCE/COMMUNITY INVOLVEMENT

●Facilitated a one-week hands-on training in coconut oil production and fascinator making for my church youth programme in Port Harcourt, Nigeria.

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