Experienced Front Desk & Admin Professional for Part-Time Role

Minerva Council

Durham, NC • 984-***-**** • **********@*****.***

PROFESSIONAL SUMMARY

Detail-oriented Front Desk and Administrative Assistant with 10+ years of experience in professional office environments. Strong background in customer service, call handling, visitor coordination, and office operations. Skilled in managing mail, scheduling, supply inventory, and supporting administrative and finance-related tasks. Known for professionalism, organization, and the ability to multitask effectively in fast-paced settings.

CORE COMPETENCIES

Front Desk Operations • Customer Service & Visitor Support • Multi-Line Phone Systems • Call Routing & Correspondence • Mail & Package Handling • Data Entry & Recordkeeping • Office Supply Inventory • Conference Room Scheduling • Event & Meeting Support • Vendor Coordination • Purchase Orders & Invoice Tracking • Microsoft Office (Outlook, Word, Excel) • Calendar Management • Document Filing • Cross-Functional Team Support • Confidentiality & Professional Communication

PROFESSIONAL EXPERIENCE

Quality Control Specialist (QC Documentation Review)

IQVIA Laboratories / Q Solutions, Durham, NC Apr 2023 – Mar 2026

Entered and maintained accurate records and logs to support daily operations

Assisted with tracking documentation and operational workflows across teams

Supported administrative coordination in a structured, compliance-driven environment

Maintained organized digital filing systems and ensured timely updates

Weekend Receptionist (Part-Time)

Treyburn Rehabilitation Center — Durham, NC Jun 2024 - Dec 2024

* Provided front desk support for residents, families, visitors, and vendors in a busy rehabilitation facility

* Managed multi-line phone system and routed calls to appropriate departments

* Monitored facility entry/exit and followed established safety and security procedures

* Maintained accurate visitor logs and issued badges in compliance with protocols

* Handled confidential resident and facility information with discretion

* Assisted with administrative support including filing, data entry, and mail distribution

QC Documentation Coordinator

Spectraforce Technologies / Q Solutions — Durham, NC Oct 2022 – Mar 2023

Maintained document tracking logs and supported data entry tasks

Assisted with office coordination and cross-team communication

Organized files and records for easy access and retrieval

Supported general administrative and operational tasks

Senior Administrative Technician (Front Desk & Office Support)

Durham City Attorney’s Office — Durham, NC Jul 2018 – Sep 2022

Managed incoming calls, routed inquiries, and served as a professional first point of contact

Maintained visitor logs and ensured proper sign-in procedures

Received, sorted, and distributed incoming mail and packages daily

Coordinated meeting scheduling and maintained conference room calendars

Processed invoices, tracked payments, and supported purchase order activities

Maintained organized filing systems and prepared correspondence and reports

Ensured common areas and meeting spaces were clean and properly stocked

Executive Assistant

Discover Durham — Durham, NC Dec 2000 – Jun 2018

Welcomed visitors, managed front desk operations, and answered multi-line phones

Handled incoming/outgoing mail, shipping, and package tracking

Ordered office supplies and maintained inventory levels

Coordinated conference rooms, meetings, and office events

Assisted with vendor coordination and service requests for office equipment

Supported administrative projects and team initiatives as needed

EDUCATION

Associate of Applied Science, Business Administration— King’s College, Charlotte, NC

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