Mehwish Khan
Psychology Graduate Operations
Professional in IT Sector
Personal details
Mehwish Khan
***********@*****.***
Turkey Istanbul
Karachi
Pakistani
Skills
Recruitment & Onboarding
Operations Support & Documentation
Psychological Assessment Assistance
Client Service & Communication
MS Office, Google Workspace,
Canva, Excel.
Email Communication & Professional
Correspondence
Empathy & Active Listening
Call handling
Ethical Practice in Psychology
Observation & Case Documentation
Adaptability & Learning Agility
Profile
Psychology graduate with diverse experience in operations, case management, and client coordination within the IT and healthcare sectors. Skilled in documentation, legal compliance, communication, and process optimization. Strong analytical, organizational, and interpersonal abilities with a focus on accuracy and professional integrity.
Achievements
Created and processed 50 subpoenas per day as an operations executive by 99% accuracy, improving client satisfaction by over 30%. Collected $20,000 in the first month, achieving 100% of target goals before targets were set.
Consistently delivered $25,000–$45,000 monthly settlements, boosting company revenue by 35–40%.
Ranked among the top 5% target achievers for exceptional performance and negotiation skills.
Improved operational efficiency and documentation accuracy by 30%, ensuring timely case resolution.
Improved operational speed and accuracy by 35%, ensuring timely and precise case documentation.
Certificates
Psychology Internship Certificate Nov 2025
Completed at The Institute of Emotional and Behavioural Health Psychology Internship Certification Oct 2024
Completed at Dr. Ayesha’s Health Vision Hospital.
Beautician & Cosmetology Certification Mar 2022
Completed at The world Memon Foundation Community Centre. Education
Graduation Oct 2020 - May 2024
Jinnah University For Women, Karachi
Psychology
Intermediate Nov 2018 - May 2020
Shaheed e Millat Govt. Girls Degree College, Karachi Pre-Medical
Matric Apr 2008 - Mar 2018
Study Inn Schooling System, Karachi
Science
Multitasking under Deadlines
Social Media Marketing
Attention to detail
Team Collaboration
Data Entry & Management
Time Management
Accuracy and High Speed
Hobbies
Reading psychology and self-
development books
Travel & cultural exploration
Creative content design (Canva,
social media)
Watching documentaries &
motivational series
Fitness & Gym Training
Languages
English
Urdu
Hindi
Employment
Collections Officer May 2024 - Mar 2026
TECHMATTERS, Karachi
Handled workers’ compensation claims using EAMS, AdvanceMD, and insurance portals. Coordinated with adjusters, attorneys, and judges, prepared legal documents, attended lien conferences, and ensured compliance with labor and compensation laws. Maintained accurate case records and supported smooth claim resolution.
Operation support Executive May 2023 - May 2024
APPEDOLOGY, Karachi
Handled direct client communication, managed subpoenas by preparing and uploading legal documents, creating financials and supported daily operations through accurate reporting and documentation.
HR Executive Aug 2022 - Feb 2023
VERTEX SOLUTION, Karachi
Managed recruitment processes, maintained employee records, supported onboarding and training, and helped ensure HR policies and procedures were followed.
Customer service officer Dec 2019 - Jul 2022
VERTEX SOLUTIONS, Karachi
Handled inbound and outbound calls, assisted customers with inquiries and complaints, provided information about products or services, and ensured a high level of customer
satisfaction.
Internships
Psychology Intern Nov 2025 - Jan 2026
Institute of Emotional and Behavioural Health, Karachi
• Conducted intake interviews and assisted in psychological assessments under licensed supervision.
• Facilitated group therapy sessions and helped develop individualized patient treatment plans.
• Managed data entry.
• Maintained confidential patient records and documentation in strict accordance with HIPAA.
Psychology Intern Aug 2024 - Oct 2024
DR. AYESHA’S HEALTH VISION HOSPITAL, Karachi
As a Psychology Intern, I worked under the supervision of experienced psychologists, helped with patient interviews, took notes, and observed therapy sessions. I learned how to support clients, understand mental health issues, and follow ethical rules in a clinical setting.