Weekend Bottle Service Associate (Part-Time)

Chyna Thomas

Phoenix, AZ 310-***-**** *****.*******@*****.***

PROFESSIONAL SUMMARY

Detail-oriented Claims Professional with 7+ years of experience managing high-volume and complex insurance claims. Skilled in policy interpretation, investigation, negotiation, and client advocacy. Proven ability to resolve escalated matters, maintain regulatory compliance, and deliver exceptional customer experiences. Adept at building strong relationships while balancing efficiency, accuracy, and empathy. Seeking to contribute strong analytical and advocacy skills in a Claims Advocate role. CORE COMPETENCIES

• Claims Advocacy & Client Support

• Complex Claims Investigation

• Coverage & Policy Analysis

• Negotiation & Settlement Discussions

• Escalation & Dispute Resolution

• Regulatory Compliance

• Relationship Management

• Training & Mentorship

• Microsoft Office Suite

PROFESSIONAL EXPERIENCE

Claims Associate – Property & Contents State Farm Insurance May 2022 – Present

• Manage personal property claims from intake through final resolution, ensuring fair and accurate outcomes.

• Analyze coverage, review documentation, and conduct investigations to determine liability and claim value.

• Advocate for clients by clearly explaining policy provisions, coverage determinations, and next steps.

• Resolve complex and escalated claims while maintaining high customer satisfaction standards.

• Mentor and support new team members to strengthen team performance and service quality. Claims Associate – Express Claims State Farm Insurance September 2018 – May 2022

• Handled a high volume of inbound claims while maintaining quality and accuracy standards.

• Investigated coverage and liability issues to determine appropriate resolutions.

• De-escalated challenging situations through effective communication and problem-solving.

• Consistently exceeded performance benchmarks and contributed to overall team success. Medical Receptionist Healthcare Administrative Services Company March 2016 – October 2018

• Coordinated scheduling across 100+ medical facilities and collaborated with providers to ensure timely patient care.

• Served as a primary point of contact, resolving inquiries efficiently and professionally.

• Maintained accurate records and supported daily administrative operations.

Contact this candidate