MIASHA MALVEAUX
Long Beach,CA 562-***-****
**.*********@*****.***
OBJECTIVE
Dedicated human service and education professional with extensive experience supporting at-risk youth, families, and special-needs populations. Profound knowledge in case management, crisis intervention, advocacy, and community outreach.
SKILLS AND ABILITIES
Empathetic professional with a strong background in mentorship, team collaboration, and crisis support. Proven ability to lead initiatives, manage complex cases, and improve community-focused service delivery. EXPERIENCE
SOCIAL SERVICE AND EDUCATION SPECIALIST EXPERIENCE Wellness Center Intern
Long Beach Unified School District-Long Beach, CA
August 2024-June2025
I acquired practical field experience and training through the mentorship of my supervisor:
• Case Management & Client Advocacy
• Crisis Intervention & Emotional Support
• Youth & Family Services
• Behavioral Support & Intervention
• Individualized Service Planning
• Community Outreach & Resource Coordination
• Cultural Competency & Trauma-Informed Care
• Documentation & Confidential Records Management
• Collaboration with Educators, Providers & Agencies
• Strong Communication & Interpersonal Skills
Special Education Paraprofessional
Long Beach Unified School District – Long Beach, CA August 2014 – Present
• Provided daily behavioral, emotional, and academic support to students with special needs in alignment with Individualized Education Plans (IEPs)
• Aided students with life skills including hygiene, toileting, feeding, and emotional regulation
• Implemented behavior management strategies to promote positive outcomes and classroom engagement
• Collaborated with teachers, specialists, and families to support student progress and well-being
• Maintained correct documentation while adhering to confidentiality and compliance standards Director of Youth Operations
Boys & Girls Club of America – Long Beach, CA
August 2016 – December 2017
• Led and supervised comprehensive program for 15 at-risk youth focusing on academic success, healthy lifestyles, and character development
• Assessed youth needs and provided preventative and supportive services
• Utilized advocacy, mentorship, and leadership to support youth development and goal achievement
• Achieved 110% of educational program goals through curriculum planning and individualized support
• Coordinated community resources and volunteer engagement, supporting an 80% retention rate Member Service Representative
Molina Healthcare – Long Beach, CA
June 2014 – December 2015
• Delivered high-quality member support through inbound and outbound communication
• Aided members in navigating healthcare services and resources
• Documented all interactions with 100% accuracy in compliance with policy standards
• Referred complex issues to proper departments for resolution and follow-up
• Increased member satisfaction and retention through effective problem-solving and communication ADDITIONAL PROFESSIONAL EXPERIENCE
Virtual Customer Service Associate
Inizio Engage
January 2021 – November 2021
• Educated healthcare provider offices on coverage eligibility and processes
• Navigated multiple systems while supporting accuracy and compliance
• Documented all interactions according to standard operating procedures EDUCATION
Master of Social Work (in progress)
Grand Canyon University
Bachelor of Science
Arizona State University – Tempe, AZ
Associate of Arts
Long Beach City College – Long Beach, CA
CERTIFICATIONS
• Certificate in Child Development
• Certificate in Forensic Science
COMMUNICATION
Proven ability to assess client needs, develop individualized support plans, and collaborate with multidisciplinary teams to promote stability, wellness, and long-term success. Highly organized, culturally competent, and skilled in documentation, confidentiality, and client-centered service delivery. Familiar with remote work dynamics, able to work independently, meet deadlines, and effectively communicate.