Customer Service & Remote Operations Professional

IYANAH WILLIAMS

267-***-**** **************@*****.*** LinkedIn

PROFESSIONAL SUMMARY

Customer-focused professional with over 4 years of experience in customer service, sales, supervision, and operations. Highly skilled in remote communication, CRM tools, scheduling, and independent task management. Proven ability to work efficiently in virtual environments while maintaining accuracy, professionalism, and customer satisfaction. Certified in CPR and First Aid, with additional experience in childcare and early education. CORE SKILLS

• Remote work & independent task management

• Phone, chat, and email customer support

• Zoom, Microsoft Teams, Google Workspace

• CRM systems & data documentation

• Cash-handling & POS reconciliation

• Staff scheduling & training

• Social media marketing & analytics

• Microsoft Office 365 & Windows 11

• HIPAA & privacy compliance

• CPR & First Aid certified

PROFESSIONAL EXPERIENCE

LegalShield – Philadelphia, PA

Independent Sales Manager (Apr 2025 – Sep 2025)

• Conducted virtual consultations, webinars, and follow-ups using video conferencing and CRM tools.

• Converted inbound and outbound leads into paid memberships in a fully remote sales environment.

• Maintained detailed digital records and ensured compliance with privacy standards.

• Managed schedule independently while meeting performance and sales targets. Domino’s – Philadelphia, PA

Delivery Driver (Mar 2025 – Jun 2025)

• Worked independently with minimal supervision while managing time-sensitive delivery routes.

• Used mobile technology and digital navigation tools to ensure efficiency and accuracy.

• Demonstrated strong self-management, accountability, and customer communication. Giant Food Store – Philadelphia, PA

Cashier (Mar 2023 – Mar 2025)

• Handled high-volume transactions with accuracy while maintaining digital records.

• Applied organizational and multitasking skills transferable to remote customer service roles.

• Delivered consistent customer support and issue resolution in a fast-paced environment. Rogue Nails – Philadelphia, PA

Owner / Nail Technician (2022 – Present)

• Managed online scheduling, client communication, and digital payments.

• Created and analyzed social media content to attract and retain clients remotely.

• Maintained accurate digital records, inventory tracking, and client databases. In-Home Daycare – Philadelphia, PA

Teacher (Nov 2025 – Dec 2025)

• Planned structured lessons while documenting progress digitally.

• Communicated with parents through phone and digital messaging platforms.

• Demonstrated adaptability, organization, and clear communication skills. EDUCATION

Clark Atlanta University – Atlanta, GA

B.A. Business Management & Administration (paused Dec 2024; 36 credits completed; plan to resume) Lankenau Environmental Science Magnet High School – Philadelphia, PA High School Diploma, May 2024; GPA 3.6

CERTIFICATIONS & HONORS

• CPR & First Aid Certification

• NSHSS Lifetime Member

• MANNERS Program Participant

• Winning Team – Shark Tank Eco-Product Pitch (2023)

• Temple University Upward Bound Graduate (2022–23)

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