IT Support Specialist with CS background and remote troubleshooting

VM

BIO

Experienced Information Technology professional with a proven ability to collaborate effectively in agile environments. Adept business acumen and client relations skills. I have superior problem solving and conflict resolution skills.

EDUCATION

(BA) COMPUTER SCIENCE

SW Christian College

Abilene Christian College

Licensed Insurance Adjuster

VICTOR MCCALL

INFORMATION TECHNOLOGY DALLAS, TX

*********@*****.*** 469-***-****

EXPERIENCE

OWNER/OPERATOR • VIC HOTSHOT TRUCKING • 5/2018 –PRESENT

Collaborating with various vendors to provide on-demand specialized transportation services to all points within Dallas/Fort Worth and a 400-mile radius of the metroplex.

CONTRACT INS. ADJUSTER • VMC ROOFING • 5/2013 – 5/2018

Collaborating with various vendors to investigate, analyze, and determine the extent of insurance company's liability concerning personal, casualty, or property loss or damages.

SUMMARY OF QUALIFICATIONS

Microsoft A+ & MCP Certified. Experienced in providing support for all Windows and Mac platforms.

Proficient understanding concepts of operating systems, such as process management, memory management, and file systems.

Proficiency in database administration and management is vital for handling large amounts of data efficiently. Knowledge of SQL (Structured Query Language) and database design principles is necessary for building robust and scalable database-based applications.

Familiarity with the software development lifecycle – including requirements gathering analysis, design, coding (implementation), testing, and maintenance.

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