Versatile Administrative Professional with Healthcare Focus

NELKEISHA S. DAVIS

Quincy, MA • 857-***-**** • ***************@*****.***

SUMMARY

Adaptable professional with experience in transportation, healthcare support, human services, finance, and administrative operations. Strong customer service skills, EMR proficiency, safety awareness, and the ability to manage high volume workflows with accuracy and professionalism.

CORE SKILLS

Customer Service • EMR (Epic, Athena, CCC) Patient Registration • Scheduling • Safety Compliance • Cash Handling • Administrative Support • Documentation • Conflict Resolution

EXPERIENCE

MBTA — Bus Operator 2025–Present

• Conduct pre trip inspections and ensure vehicle safety and service readiness

• Collect fares, verify passes, and resolve customer issues

• Respond to incidents and coordinate with dispatch

• Provide professional customer service aligned with MBTA standards

Strattcom Inc. / Social Security Administration — Verbatim Hearing Recorder 2025

• Verified confidential information and managed hearing schedules

• Operated digital recording equipment and monitored audio quality

• Logged and organized exhibits; ensured secure, complete recordings

Gather Health • Brigham & Women’s • Beth Israel Lahey — Patient Registration / Practice Operations 2023–2025

• Managed patient check ins, registration, and scheduling using Epic, Athena, and CCC

• Verified insurance, collected co pays, and reconciled daily transactions

• Triaged calls, faxes, and electronic documents

• Supported front desk operations in high volume clinical settings

St. Elizabeth’s Hospital / CareWell Urgent Care — Medical Assistant 2021–2022

• Performed vital signs, patient intakes, and COVID 19 swabbing

• Registered patients and collected payments

• Prepared lab specimens and assisted clinical staff

North End Rehabilitation / All Medical Personnel — CNA 2020–2021

• Assisted with daily living activities, hygiene, and mobility

• Documented care and maintained safe, clean environments

• Supported infection control procedures and PPE distribution

ADDITIONAL EXPERIENCE

Financial Operations: Sentient Jet • C&W Services • WESCO • Computershare • State Street

• Processed invoices, payments, reconciliations, and financial records

• Used Excel (VLOOKUP, PivotTables) and accounting systems

Administrative & Hospitality: Staypineapple • Comfort Inn • Mass State Trial Court • White & Case

• Managed front desk operations, reservations, billing, and customer inquiries

• Provided administrative support including data entry and scheduling

EDUCATION

Eastern Nazarene College — B.S., Business Administration

Year Up / Cambridge College — Financial Operations Training

LICENSES & CERTIFICATIONS

CDL Class B • Certified Nursing Assistant (CNA) • Home Health Aide (HHA)

Contact this candidate