7+ Years Remote Data Entry & CRM Experience

SYED ALI MURTAZA

Sales & Operations Professional Lead Generation & B2B Outreach Remote Sales Customer Success Virtual Assistant

Location: Lahore, Pakistan Open to Relocation Worldwide Phone: +92-324-******* Email:**********@*****.*** LinkedIn: linkedin.com/in/syed-ali-murtaza9

PROFESSIONAL SUMMARY

Results-driven Sales & Operations Professional with 7+ years of international remote experience across two high- demand sectors — professional moving & relocation (UAE market) and automotive transport & car shipping (US market). Proven expertise in lead generation, B2B cold outreach, inbound and outbound sales, customer support, chat support, virtual assistance, CRM management, pipeline ownership, and appointment setting. Demonstrated ability to lead distributed remote teams, manage cross-border operations, and deliver measurable revenue results in multi-time zone environments. Combines an MBA in Business Strategy with a BS in Computer Science to bring strategic leadership and data-driven execution to every role. Immediately available for remote opportunities worldwide.

CORE COMPETENCIES

Lead Generation B2B Cold Outreach Inbound & Outbound Sales Pipeline Management Appointment Setting Customer Support Customer Service Live Chat Support Customer Success Virtual Assistance Client Retention Sales Development (SDR / BDR) CRM Management HubSpot KPI Reporting SOP Development Remote Team Leadership Cross-Border Operations Key Account Management Business Development MS Office Suite (Excel, Word, PowerPoint) Data Analysis Multi-Time zone Collaboration Stakeholder Management

KEY ACHIEVEMENTS

• ~20% growth in closed deals over 18 months through structured lead generation, pipeline management, and outbound sales

• 50% reduction in team onboarding time — from 4 weeks to 2 weeks — through SOP development and structured training

• 90%+ complaint resolution rate maintained within 24 hours across all B2B and B2C client accounts

• Led a 10+ member remote team across Dubai, Abu Dhabi, and Sharjah simultaneously with consistent KPI performance

• Successfully managed dual international markets (UAE and US) concurrently in a fully remote capacity from Pakistan

PROFESSIONAL EXPERIENCE

Supervisor — Sales & Operations Jan 2024 – Present Le-Voyage Packer and Mover Dubai-based UAE Market Remote

• Managed full lead generation and B2B outreach pipeline — prospecting, qualifying leads, inbound and outbound sales, quotations, negotiation, and deal closing for a Dubai-based moving & relocation company

• Oversaw daily operations coordinating workflows across a 10+ member remote team serving clients in Dubai, Abu Dhabi, and Sharjah

• Delivered ongoing customer support and customer success management for high-value B2B and B2C accounts — achieving 90%+ resolution within 24 hours

• Implemented structured weekly KPI review sessions, improving team accountability and aligning output with international service standards

• Designed and deployed a client retention system that measurably reduced lead drop-off and improved conversion rates

• Provided virtual assistance and remote operational support to UAE-based senior leadership on quarterly growth strategy and cross-emirate planning

• Monitored UAE market trends and competitor activity to identify new business development and appointment- setting opportunities across the Gulf region

Team Lead — Sales & Operations Jul 2021 – Dec 2023 CNT Logistics LLC US-based Auto Transport & Car Shipping Fully Remote from Pakistan

• Led a 5–10 member remote team managing end-to-end vehicle transport coordination across the United States for a US-based automotive logistics company

• Executed full-cycle B2B and B2C sales pipeline — cold outreach, lead generation, inbound enquiry handling, appointment setting, quoting, closing, and post-sale account management

• Delivered customer support and live chat support for US-based clients including car dealerships, individual clients, and fleet operators — consistently meeting monthly revenue and dispatch targets

• Coordinated with US-based management and carriers remotely across multiple time zones, demonstrating strong remote collaboration and cross-border communication capabilities

• Trained and on boarded new team members on US logistics processes, CRM usage, and client communication standards — reducing ramp-up time by 50%

• Monitored team KPIs and implemented process improvements that increased operational efficiency and improved client satisfaction scores

Assistant Project Manager Jul 2019 – Jun 2021

Bravo Brand Company Lahore, Pakistan

• Coordinated and executed projects across 10+ concurrent client accounts, managing timelines, trackers, and progress reports across a large active portfolio

• Bridged communication between internal teams and clients to ensure on-time, in-scope project delivery — building core expertise in stakeholder management, virtual coordination, and client servicing

• Developed foundational skills in resource coordination, workflow management, and cross-functional team collaboration

EDUCATION

MBA — Master of Business Administration 2022

NCBA&E, Lahore Specialization: Business Strategy, Operations & Sales Management BSCS — Bachelor of Science in Computer Science 2016 Lahore Garrison University Data Analysis & Technology-Driven Workflow Management LANGUAGES

English — C1 Professional Proficiency Urdu — Native (C2) ADDITIONAL INFORMATION

Nationality: Pakistani

Availability: Immediate

Work Authorization: Open to visa sponsorship worldwide Relocation: Open to relocation to any country worldwide Remote Work: Fully equipped for remote work — stable internet, dedicated workspace, multi-time zone availability References: Available on request

KEYWORDS

Lead Generation Cold Outreach B2B Sales Inbound Sales Outbound Sales SDR BDR Customer Support

Chat Support Virtual Assistant Appointment Setting CRM HubSpot Pipeline Management Customer Success Remote Sales Sales Operations Business Development KPI Reporting SOP Team Leadership Client Retention Key Account Management Multi-Time zone Cross-Border Operations Data Entry Administrative Support Sales Outreach Email Outreach LinkedIn Outreach

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