Experienced Call Center Professional with CRM/SAP Expertise

Aminata Camara

North Versailles, PA ***** 878-***-**** ************@*****.***

Professional Summary

Experienced and customer-focused Call Center Representative with over 10 years of success in delivering high-quality client support in fast-paced environments. Known for building strong customer relationships, resolving complex issues efficiently, and promoting customer satisfaction. I am skilled in handling high call volumes, using CRM and SAP systems, and providing both inbound and outbound support. Seeking a remote or hybrid opportunity to leverage my communication, problem-solving, and administrative skills to support clients and contribute to business success.

Core Competencies

Customer Relationship Management (CRM)

Inbound & Outbound Call Handling

Conflict Resolution & Problem Solving

Billing & Account Inquiry Support

Order Scheduling & Data Entry (SAP)

Verbal & Written Communication

Customer Retention Strategies

Team Collaboration & Independent Work

Microsoft Office Suite & Administrative Support

Bilingual: English & French Language.

Professional Experience

Help Desk Representative

Harmoniee LLC – Pittsburgh, PA

2010 – Present

Manage customer interactions through phone, email, and in-person meetings to assess and resolve service inquiries.

Respond to billing and account issues, resolve complaints, and provide accurate information using SAP systems.

Handle emergency service scheduling and perform customer credit identification.

Maintain detailed records of all customer correspondence and follow-ups.

Consistently exceed performance metrics in customer retention and satisfaction.

Train in company procedures and contribute to a high-performing service team.

Customer Service Associate

Makaty Fashion – Pittsburgh, PA

2006 – 2010

Delivered exceptional customer support via telephone and in-store, ensuring satisfaction with every interaction.

Maintained up-to-date customer records and billing details with accuracy.

Coordinated installation and troubleshooting appointments for clients.

Supported scheduling operations and route planning for service teams.

Assisted Operations Manager with reporting, scheduling, and quality control.

Took the initiative to solve problems independently and documented all interactions.

Education

High School Diploma

WAEC Graduated 2010

Technical & Interpersonal Skills

Strong phone and email communication etiquette

Ability to multitask and meet deadlines under pressure

Proficient in SAP, Microsoft Word, Excel, and customer service tools

Organized, punctual, and detail-oriented

Trusted with client confidentiality and sensitive data

Proven ability to work independently in remote settings

References

Available upon request.

Contact this candidate