Customer Service & Administrative Support Professional
Resume:
Katherine Dunn
Advancement opportunities, benefits and a career that affords me a livable wage. I plan on continuing my education and getting a degree in accounting. La Crosse, WI 54601
************@*****.***
Professional Summary
• At least 20 years of customer service experience.
• Organized and attention to detail.
• Flexible and reliable
• Great at problem solving
• Excellent communication skills.
• Team-player who can also work independently.
• At least 6 years of banking experience
• Ability to do physical labor such as pushing, pulling, bending and lifting 40-50 pounds
• Ability to stand for long periods of time.
• Use of basic hand tools
• Quick Learner
Willing to relocate to: Eau Claire, WI
Authorized to work in the US for any employer
Work Experience
Laundry Attendant
Gundersen Hotel and Suites-La Crosse, WI
November 2024 to Present
• Inspected linens for stains or damages before returning them to circulation or sending them for repairs/ replacements
• Maintained cleanliness of laundry area by regularly wiping down machines and organizing supplies
• Collaborated with housekeeping team members to ensure timely delivery of clean linens to guest rooms Cashier/Food Service Worker
Morrison Food Service-La Crosse, WI
June 2021 to October 2024
• I work as a cashier in the hospital cafeteria as well as helping with dishes a couple times a week.
• This involves helping customers by answering any questions and checking them out. We also stock the coolers with food and beverages.
• Although I was hired for the cashier position, being short staffed lead to me helping out in the dish room a couple times a week. Unfortunately, I now help out with dishes more than the cashier position, if not both at the same time. It is very physically demanding. Doing dishes involves:
• collecting trays from the rooms from 4 of the floors as well as dishes from the kitchen.
• After rinsing them off, they get ran through the dishwasher and we unload them.
• Any dishes that don’t get completely clean get hand washed and ran back through the dish machine
• We are also in charge of taking out the garbage bins that have everyone’s garbage and laundry accumulated throughout the day.
• At the end of the night we take the dish machine apart and clean it. Guest Service Co-Worker
Kwik Trip-Holmen, WI
November 2017 to April 2021
• Helping guests check out
• Unloading truck and stocking merchandise, lifting heavy boxes. I mainly worked in the kitchen where I would cook food to ensure the hot spot & roller grill was full of a variety of hot food for guests.
• In between doing that, I was required to take apart at least 2 ovens and scrub the parts as well as the inside of each oven.
• Hand-washed dishes
• Prepped food according to the pull listKept the kitchen clean and sanitary, sweep and mop, help out on the registers if needed.
Food Service Worker
Doc Greens Salads and Gourmet-Wichita, KS
September 2013 to May 2015
Responsibilities
Bus and wipe down tables
Stock silverware, cups, napkins, straws, etc.
Ring up customer orders
Answering phone calls and taking food orders over the phone. Sweep, mop and clean lobby area.
Data Entry Clerk (Temporary)
1st Choice Courier and Distribution through Oasis Staffing (temp services)-Wichita, KS May 2013 to July 2013
Responsibilities
Enter data, file documents
Skills Used
10 key, typing, organizing, filing documents
General labor
Dean & Deluca through Oasis Staffing-Wichita, KS
January 2013 to January 2013
Responsibilities
Weight out candy, nuts & other products. Packaging, labeling, assembly Bank Teller
Rose Hill Bank-Rose Hill, KS
June 2009 to September 2012
Responsibility:
Processing transactions for customers
In-putting information into the computer
Giving proper cash back
Completing documentation
Daily balancing of cash and checks received
Counting cash and coin in drawer
Scanning documents
Filing documents
Skills Used:
10 key, typing, organizing
General labor
Planet Sub-Wichita, KS
April 2008 to May 2009
Responsibilities:
Take orders for customers
Giving proper cash back
Cleaning tables and chairs
Washing dishes
Sweep and scrub floors
Prepping food
Making sandwiches/setting up catering
Making bread
Counting registers
Bank Teller
Fidelity Bank-Derby, KS
February 2008 to September 2008
Responsibilities:
Processing transactions for customers
In-putting information into the computer
Giving proper cash back
Completing documentation and verifying customer identification Daily balancing of cash and checks received
Counting cash and coin in drawer
Skills Used
10 key, typing, organizing
Education
General studies (Some college)
Cowley Community College-Wichita, KS
2004 to 2006
General (High School Diploma)
Haysville Alternative High School-Haysville, KS
2001
Skills
• English
• Food Preparation
• POS
• Heavy lifting
• Administrative experience
• Time management
• Bank Secrecy Act
• Communication skills
• Basic Computer skills
• Computer operation
• Cash handling
• Hospitality
• Cash register
• Word processing
• Front Desk
• Phone etiquette
• 10 Key Data Entry
• Leadership
• Microsoft Excel
• Retail sales
• Clerical experience
• Data entry
• 10 key typing
• Microsoft Word
• Materials handling
• Cleaning
• Guest Relations Experience
• Typing
• Guest Services
• Customer support
• Basic math
• Kitchen Experience
• QuickBooks
• Accounting
• Records management
• Microsoft Powerpoint
• Office experience
• Cash management
• Training & development
• Banking
• General Ledger Accounting
• Accounting software
• Appointment scheduling
• Customer service
• Database management
• Computer skills
• Microsoft Outlook
• Customer inquiry handling
• iOS
• General labor
• Sales
• Grammar Experience
• Laundry
• Microsoft Office
• Dealership experience
• Balance sheet reconciliation
• Organizational skills
• Windows
• Financial services
• Fraud prevention and detection
Certifications and Licenses
Driver's License
Additional Information
Throughout my experience from previous jobs, I have accelerated on computer skills including Excel, Word, Windows, Ten key and typing proficient.
I've also learned a great deal from working in the customer service industry. Throughout the years, I've gained confidence in myself and talking to people. I like to keep busy and I’m very detail oriented. I would rather have a job done right, rather than fast and sloppy. I have completed numerous college courses including; Computer Application, Fundamentals of Accounting, English Composition I, Sociology, General Psychology, Developmental Psychology, Social Problems, History, Art Appreciation and others. I am also capable and willing to do physical labor.
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