IT Support & Cloud Solutions Specialist

GARY L. BROWN

North Brunswick, NJ 609-***-**** *****************@*****.***

PROFESSIONAL SUMMARY

IT Support and Help Desk professional with hands-on experience troubleshooting Windows environments, supporting end users, and resolving hardware, software, and connectivity issues. Skilled in Active Directory, Microsoft 365, ticketing systems, networking fundamentals, and AWS cloud technologies.

CORE TECHNICAL SKILLS

Operating Systems: Windows 10/11, Linux, Command Line Interface

IT Support: Active Directory, Microsoft 365, Exchange basics, remote support, ticketing systems

Networking: DNS, DHCP, TCP/IP, VPN troubleshooting, Wi Fi support

Cloud & Virtualization: AWS (EC2, S3, IAM, VPC), VMware, Hyper V

Tools: ServiceNow, GitHub, Microsoft Office Suite, Excel

Scripting: Python, Bash

Certification: CompTIA A+

TECHNICAL EXPERIENCE

IT Support Technician (Independent Homelab Environment) Somerset, NJ 2025–Present

Troubleshoot Windows 10/11 desktop, hardware, printer, and application issues

Support Active Directory and Microsoft 365 administration including password resets and permissions

Perform DNS, DHCP, TCP/IP, VPN, and remote access troubleshooting

Document incidents, ticket escalations, and resolution workflows

Configure and support VMware and Hyper V virtual machines

TECHNICAL PROJECTS

Help Desk & System Administration Lab

Resolved Windows login, printer, Microsoft 365, and connectivity issues

Practiced ticket triage, escalation procedures, and troubleshooting documentation

AWS Cloud Fundamentals Project

Deployed EC2 instances, configured IAM permissions, and managed S3 storage

Implemented foundational VPC networking and secure access configurations

CURRENT TRAINING

AWS Cloud Practitioner studies

ServiceNow fundamentals

Active Directory & Microsoft 365 administration

Windows support and networking labs

PROFESSIONAL EXPERIENCE

Lyft Driver 2017–2022

Delivered 5,000+ rides with a 4.9-star rating while maintaining strong customer service

Assistant Mechanic B&F Auto 2010–2020

Diagnosed electrical and mechanical issues using structured troubleshooting

Quality Auditor / Quality Control Specialist 2013–2015

Maintained operational reports and documented workflow issues using Excel

EDUCATION

Codefinity – Python & SQL Certification Coursework 2025

Codecademy – Python Programming & SQL Coursework 2025

DeVry University – Networking & Computer Systems Coursework

North Brunswick Township High School – Diploma

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