Multilingual Customer Service & Servers Expert

Catherine Castaner

Customer service/ waitress/

*** ****** ** ********, ** 28054 +1-787-***-**** *************@*****.*** Professional Summary

Dynamic server with over 8 years of high-volume food service expertise, excelling in fast-paced environments. Demonstrates excellent multi-tasking, strong interpersonal and cash handling skills, and is fully bilingual. Proven ability to manage multiple tables while ensuring outstanding guest experiences, making a valuable contribution to team-oriented settings.

Work Experience

Delivery Driver

Courier Express Charlotte, NC

August 2025 to March 2026

• Delivered packages efficiently while maintaining excellent customer relationships and communication.

• Loaded and unloaded van, demonstrating strong organizational and manual handling skills.

• Utilized bilingual abilities to interact with diverse customers and resolve issues promptly. Server

Longhorn Gastonia Gastonia, NC

January 2022 to August 2025

• Provided attentive service in a high-volume, fast-paced restaurant environment.

• Handled cash and credit transactions accurately and efficiently.

• Demonstrated strong people skills and teamwork while managing multiple tables.

• Maintained cleanliness and organization of work areas during shifts. Waitress

Longhorn Steakhouse Carolina, PR and Gastonia Cox Road October 2016 to September 2021

• Delivered exceptional guest service in a busy restaurant, managing multiple tables simultaneously.

• Performed opening and closing duties, including cleaning and setting up sections.

• Processed cash and credit card transactions with accuracy and attention to detail.

• Recognized for outstanding work and received multiple service awards. Table Game Supervisor

Embassy Suites Hotel Casino and Golf Resort Dorado, PR February 2011 to September 2016

• Supervised team members to ensure prompt, courteous service and adherence to regulations.

• Resolved customer and employee concerns to maintain a positive environment.

• Managed paperwork and monetary transactions with accuracy and integrity.

• Maintained organization and staffing for efficient operations. Table Games Dealer

CCHPR Hospitality Services, LLP San Juan, PR

August 2009 to January 2011

• Conducted table games while providing excellent guest service and clear communication.

• Handled chips, cash, and payouts in accordance with established procedures.

• Monitored game integrity and ensured compliance with policies and regulations.

• Answered guest questions and maintained a welcoming atmosphere. Education

Turismo (Grado Asociado en Turismo y Lineas Aereas.) MBTI Business Training Institute Santurce Station, PR Skills

Serving Experience Restaurant experience Cash Handling Food service POS Guest Services Customer service Organizational Skills Fast-paced environment Teamwork Multitasking Cleaning Experience Bilingual Communication Skills Additional Information

Authorized to work in the US for any employer

QUALIFICATIONS AND SKILLS

- Proficient in casino table games dealings: American Roulette, Three Card Poker, Baccarat, and Black Jack

- Croupier and Travel and Tourism Diplomas

- Puerto Rico Casino Employee License

- Over six years experience in customer services in the Tourism industry

- Fully bilingual (English and Spanish)

- Able to work under pressure and as a teammate

- Ability to work in fast paced and noisy environments

- Persuasive communicator able in developing effective relationships with clients, colleagues, and staff

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