Account Manager with Client Relations Focus

DS

DAREN STOREY

**********@***.*** 612-***-**** Big Lake, MN 55309

Account manager with expertise in customer service and problem resolution. Focused on strengthening client relationships and delivering efficient account management. Proven track record of enhancing client satisfaction and retention rates.

• Transaction dispute knowledge

• Fraud investigation

• Customer support

• Problem resolution

• Data entry

• Team collaboration

• Account management

• Effective communication

• Time management

• Punctuality and reliability

• Communication skills

Amazon Saint Cloud, Minnesota

Delivery Driver

06/2025 - Current

Delivered packages across designated routes, ensuring timely arrivals and customer satisfaction.

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• Ensured compliance with safety regulations during transportation. Resolved customer service complaints with professionalism and expertise, fostering trust and loyalty.

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Collaborated with team members to enhance delivery processes for improved overall efficiency.

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Central Portfolio Control Clearwater,

MN

Account Manager

01/2023 - 05/2025

Managed account receivables for assigned accounts, ensuring timely payments and reducing bad debts.

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Recorded customer interactions within CRM system, supporting effective communication and relationship management.

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Trained and guided new account managers on best practices, enhancing onboarding experience and team knowledge.

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Target Brooklyn Park, Minnesota

Account Mager

10/1996 - 01/2023

Drafted written responses to complaints addressed to CEO.

• Resolved payment disputes for cardholders efficiently. Investigated transaction disputes regarding unrecognized purchases or undelivered merchandise.

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Conducted fraud investigations for cardholders in cases of lost or stolen cards.

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Rasmussen University Minnesota

Information Technology Support in Information Technology 12/2025

• Summer Semester 2025 - Dean's List

Summary

Skills

Experience

Education and Training

Graduated with honors for information technology support from Rasmussen University I teach drum lessons at my church which has greatly enhanced my verbal communication skills. Awards & Honors

Activities

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