Client Relations & Operations Specialist

TATEVIK SINANYAN

California, USA +1-818-***-**** *****.************@*****.***

LinkedIn: linkedin.com/in/tathev-sinanian-a62116127 PROFESSIONAL SUMMARY

Experienced professional with a strong background in customer relations, operations coordination, administrative support, and risk management across healthcare, e-commerce, finance, and gaming industries. Skilled in client communication, scheduling, problem-solving, multitasking, and cross-functional collaboration in fast-paced environments. Recognized for adaptability, professionalism, attention to detail, and the ability to handle sensitive situations efficiently while maintaining high customer satisfaction. WORK EXPERIENCE

Flawless Skin Center — Patient Coordinator

October 2023 – Present

• Coordinate patient appointments and nurse schedules

• Manage patient intake forms, records, and documentation

• Assist patients with questions, concerns, and appointment-related issues

• Resolve client concerns professionally to maintain high satisfaction

• Support front desk operations and daily administrative tasks Caltric — Customer Support Specialist & Photoshop Specialist June 2023 – Present

• Handled customer inquiries regarding shipments, billing, and orders

• Collaborated with internal teams to resolve customer issues efficiently

• Processed orders and maintained accurate records

• Created and edited visual content using Adobe Photoshop SoftConstruct — Casino Senior Risk Manager

September 2020 – May 2023

• Monitored player activity and identified suspicious or fraudulent behavior

• Conducted transaction monitoring and withdrawal reviews

• Prepared analytical reports for management and partners

• Trained new employees and collaborated across departments BetConstruct — Customer Care Specialist

August 2019 – September 2020

• Resolved customer concerns and gameplay-related issues

• Maintained communication between departments and clients

• Improved customer satisfaction through efficient support Be Safe Group — Senior Specialist of Problem Loans March 2019 – August 2019

• Managed sensitive financial cases and client communications

• Negotiated and resolved loan-related concerns professionally EDUCATION

Armenian State University of Economics

Master’s Degree — Marketing & Business Management (2020 – 2022) Yerevan State University

Bachelor’s Degree — Romance & Germanic Philology, Cross-Cultural Communication (2015 – 2019) Gmarketing

Graphic Design Program (2023)

SKILLS

Patient Coordination • Customer Relations • Scheduling & Administration • Conflict Resolution • Team Collaboration • Communication • Problem Solving • Microsoft Office • Adobe Photoshop • Adobe Illustrator • Canva • Jira Software

LANGUAGES

English • Armenian • Russian

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